Tia McMillan
Hinesville,GA
Summary
Experienced in diverse retail environments, friendly and customer-oriented cashier with a talent for operating cash registers and performing calculations. Successfully mediated various disputes. Trustworthy and dedicated employee at Jack's for 3 years, honing skills in customer service and register operation. Accurate in taking orders and serving customers quickly, always maintaining a cheerful demeanor. Committed to AFS America LLC, developed a strong production background prioritizing team safety and meeting performance targets. Skilled in managing supplies and ensuring smooth operations. Experienced care provider assisting elderly individuals, convalescents, and persons with disabilities in daily living activities. Maintains high standards of cleanliness and hygiene. Provides valuable advice to families and healthcare teams on health concerns, nutrition, cleanliness, and household activities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Customer Support Associate II
Target
05.2020 - 10.2023
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees, and damaged merchandise.
- Handled 50+ daily customer interactions across calls, emails, and internal tickets in alignment with service-level expectations.
- Analyzed customer data to identify trends, optimize issue resolution, and provide actionable insights to leadership.
Caregiver
Samaritan Summit Village
02.2016 - 08.2019
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Assisted 7 clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Used company software and databases to maintain records of services performed and patient conditions.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Manufacturing Operator
AFS America
07.2014 - 10.2016
- Completed customer orders and warranty services according to manufacturer specifications.
- Inspected and tested 300+ vehicle car mats and completed preventive maintenance such as logos, sewing material for replacements.
- Performed safety inspections.
- Examined new and replacement parts to uncover defects.
- Replaced damaged, missing or defective logos with new and refurbished components.
- Kept equipment in good working order by following operating instructions.
Customer Service Associate/Cashier
Jack's
03.2012 - 03.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with 50+ customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Education
High School Diploma -
Pickens County High School
Reform, ALAssociate of Arts -
Fayetteville Technical Community College
Fayetteville, NC12-2024
Skills
- Flexible schedule and availability
- Professional telephone demeanor
- Customer service
- Recordkeeping strengths
- Order fulfillment
- Warehousing functions
- Money handling abilities
- Meal planning and preparation
- Progress documentation
- Decision-Making
- Critical Thinking
- Self-motivated
Accomplishments
Selected to be in the honors society by completing semesters of class with exceptional grades/GPA.
Certification
CNA - Certified Nurse Assistant
Software and Training
MS Office Suite, Typing 40+ WPM
Timeline
Remote Customer Support Associate II
Target
05.2020 - 10.2023
Caregiver
Samaritan Summit Village
02.2016 - 08.2019
Manufacturing Operator
AFS America
07.2014 - 10.2016
Customer Service Associate/Cashier
Jack's
03.2012 - 03.2014
High School Diploma -
Pickens County High School
Associate of Arts -
Fayetteville Technical Community College