Tia Muse
Summary
Driven by a results-focused approach, I excelled at Papa John's Pizza, mastering conflict resolution and team leadership. Leveraging strong multitasking and exceptional customer service skills, I significantly enhanced guest satisfaction and operational efficiency, showcasing my ability to navigate high-pressure environments and foster positive outcomes. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
1
1
year of professional experience
Work History
Manager
Papa John's Pizza
15910 Orange Blvd, Loxahatchee FL, 33411
11.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Restaurant Hostess/Restaurant Server/Banquet Captain
The Dancing Crane
9500 Sandhill Crane Drive, PBG FL 33412
05.2023 - 04.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
Education
High School Diploma -
Seminole Ridge Community High School
Loxahatchee, FL05.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Team member development
- Staff Leadership
- Cash Handling
- Exceptional customer service
- Guest Relations
- Strong Work Ethic
- Strong multitasking
- Active Learning
- Conflict Resolution
Timeline
Manager
Papa John's Pizza
11.2023 - Current
Restaurant Hostess/Restaurant Server/Banquet Captain
The Dancing Crane
05.2023 - 04.2024
High School Diploma -
Seminole Ridge Community High School