Tia Pickens
Newark,DE
Summary
Reliable team member with a background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating the ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations' efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Air Temp Solutions
Newark, DE
04.2024 - 10.2024
- Promoted and sold HVAC & Plumbing membership to enhance customer
- Conducted outbound calls to engage customers and promote services
- Coordinated dispatch of service technicians to ensure timely service delivery
- Processed service requests through company software efficiently and accurately.
- Resolved customer complaints by providing timely and effective solutions.
- Collaborated with technicians to ensure seamless service delivery for appointments.
- Provided product recommendations based on individual customer needs and preferences.
Team Member
Chick-fil-A Restaurants
Newark, USA
01.2020 - 01.2022
- Provided exceptional customer service to enhance guest dining experiences.
- Communicated effectively with guests regarding menu options and special promotions.
- Handled cash transactions accurately at the register and assisted with order fulfillment.
- Operated cash registers to process payments from customers.
- Maintained cleanliness and organization in dining and food preparation areas.
- Maintained a clean and organized work area throughout shift.
- Assisted in training new employees on company standards and procedures.
Barista/Cashier
Bings bake and brew
Newark, USA
01.2020 - 03.2020
- Operated espresso machines, grinders, and brewing equipment efficiently during peak hours.
- Prepared coffee and espresso beverages following established recipes and standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Maintained cleanliness of workstations, ensuring a sanitary environment for food preparation.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Icer and front counter cashier
Bing's Bakery
Newark, USA
01.2019 - 03.2020
- Prepared and displayed bakery pastries to enhance visual appeal and customer experience.
- Processed customer transactions at the register.
- Coordinated food orders for catering events.
Baker
Manhattan Bagel- Willow Grove
Willow Grove, USA
01.2015 - 06.2019
- Established store operations to provide quality products.
- Baked bagels and assorted baked goods, ensuring readiness for store opening.
- Prepared a variety of bagels using traditional recipes and fresh ingredients.
- Managed inventory and placed orders to maintain adequate stock levels.
- Achieved ServSafe Manager certification to ensure food safety compliance.
- Followed food safety guidelines while preparing all food items.
- ServSafe Manager certified.
- (2023 expired willing to retake and re-certify)
- Trained new bakers on techniques and safety protocols to uphold product quality.
- Took inventory and made store orders.
Education
High school diploma -
Charter High School For Architecture And Design
Philadelphia, PATimeline
Customer Service Representative
Air Temp Solutions
04.2024 - 10.2024
Team Member
Chick-fil-A Restaurants
01.2020 - 01.2022
Barista/Cashier
Bings bake and brew
01.2020 - 03.2020
Icer and front counter cashier
Bing's Bakery
01.2019 - 03.2020
Baker
Manhattan Bagel- Willow Grove
01.2015 - 06.2019
High school diploma -
Charter High School For Architecture And Design