Tia Pincheon
Murfreesboro,TN
Summary
Proven Medical Receptionist with a track record of enhancing patient satisfaction and streamlining front desk operations at Advanced Women's Care. Skilled in EMR/EHR and known for exceptional telephone etiquette, I significantly improved office efficiency and patient service quality. Demonstrates strong office administration abilities and a commitment to maintaining patient confidentiality.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Advanced Womens Care
Murfreesboro, TN
07.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Completed patient referrals to other medical specialists.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Personal Shopper
Shipt
Murfreesboro, TN
04.2019 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Medical Receptionist
Murfreesboro Medical Clinic & Surgicenter
Murfreesboro, TN
07.2019 - 07.2022
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Associates Degree Of Sciences - General Studies
Motlow State Community College
Smyrna, TN05.2017
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Microsoft Office
- Insurance Verification
- Payment Collection
- Appointment management
- Letter preparation
- EMR / EHR
- Medical office administration
Timeline
Medical Receptionist
Advanced Womens Care
07.2022 - Current
Medical Receptionist
Murfreesboro Medical Clinic & Surgicenter
07.2019 - 07.2022
Personal Shopper
Shipt
04.2019 - 05.2023
Associates Degree Of Sciences - General Studies
Motlow State Community College