Tia Plater
Santander Bank Us
Philadelphia,PA
11
years of professional experience
Skilled bank representative with 9 years of expertise in problem-solving, conflict resolution, communication, banking software proficiency, cash handling, and a strong passion for building customer loyalty. Ensuring adherence to federal regulations, monitoring trading activities, and protecting against financial risk is of the utmost importance in my role. I consistently apply industry best practices and maintain a vigilant approach to compliance, which helps safeguard both client interests and institutional integrity.
Work History
Branch Operations Manager
5 Months- Streamlined branch operations to enhance customer service efficiency.
- Led staff training initiatives to improve compliance and operational standards.
- Developed strategic plans to optimize resource allocation and workflow processes.
- Implemented performance metrics to drive team accountability and operational excellence.
- Managed cross-functional teams to ensure seamless integration of banking services.
- Analyzed operational data to identify trends and improve service delivery strategies.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
Associate Banker
5 Years 2 Months- Delivered exceptional customer service by aiding clients with transactions, account inquiries, and financial product recommendations.
- Utilized advanced banking software to process deposits, withdrawals, and loan applications efficiently, contributing to streamlined operations and customer satisfaction.
- Proactively identified opportunities to deepen client relationships through personalized consultations and cross-selling relevant services.
Branch Sales & Service Rep
3 Years 4 Months- Provided comprehensive support for branch operations by processing deposits, withdrawals, and loan payments while ensuring accuracy and efficiency.
- Resolved customer concerns regarding account issues and product features, fostering trust and loyalty through effective communication and problem-solving.
- Collaborated with team members to meet branch sales goals, consistently promoting banking products and services tailored to individual customer needs.
Retail Supervisor
11 Months- Managed daily store operations, including opening and closing procedures, inventory management, and cash reconciliation to maintain efficient business flow.
- Trained, supervised, and motivated a team of associates to deliver outstanding customer service and consistently achieve sales targets.
- Implemented visual merchandising standards and promotional strategies to enhance the in-store shopping experience and drive revenue growth.
Education
- Accounting
Skills
Oversaw data entry operations to maintain accuracy and efficiency.
Led cash flow planning and management strategies to optimize financial health.
Applied meticulous attention to detail to enhance data integrity.
Managed customer relationships to foster loyalty and satisfaction.
Communicated effectively with stakeholders to drive engagement.
Provided leadership to junior team members to enhance performance.
Demonstrated adaptability in responding to market changes.
Executed cross-selling strategies to maximize sales potential.
Timeline
Branch Operations Manager
Santander Bank Us
03.2026 - CurrentRead More
Associate Banker
Chase Bank
11.2020 - 01.2026Read More
Branch Sales & Service Rep
PNC Bank
04.2016 - 08.2019Read More
Retail Supervisor
Gap
05.2015 - 04.2016Read More
University of Toledo
from Accounting
Read More