Tia Robinson

• Coordinate virtual patient intake by conducting comprehensive pre-visit triage for telehealth appointments.
• Review and verify medical histories, medications, allergies, preferred pharmacies, demographic information, and insurance prior to provider visits.
• Schedule, reschedule, and coordinate appointments, provider schedule changes, and telehealth check-in processes.
• Serve as the primary point of contact for patients by phone and secure messaging.
• Document patient information accurately within Epic EMR while maintaining HIPAA compliance and safeguarding confidential information.

• Provided front-desk support through patient registration, insurance verification, authorization entry, payment collection, and billing assistance.
• Maintained accurate patient records while collaborating with multiple departments to support efficient patient flow.
• Delivered professional customer service while resolving patient questions in a fast-paced healthcare environment.

• Maintained confidential employee records and personnel files with accuracy and discretion.
• Assisted with onboarding documentation, interview scheduling, and recruiting support.
• Provided administrative support while ensuring organized HR documentation.

• Delivered exceptional customer service in a high-volume environment.
• Processed memberships, payments, and account transactions accurately.
• Resolved customer concerns while maintaining a positive member experience.

GPA: 3.61