Tia Slaman
Saint Petersburg
Summary
I'm a 36 year old female that is dedicated, self motivated, team player and very outgoing.
Recognized on a regular basis for outstanding performance and contributions to the industry's success.
Highly skilled in a variety of systems that include but not all;
POS, Salesforce, Saleside, Teams, Quickbooks, Genesis, Dropbox, Spreadsheets, Excel and more.
I started off in a beauty salon back in 06' and moved into waitressing for several years. Had a child and adventured back into the hospitality field as a Bartending.
Landed a manager position at Aqua Bar and Grill in 14'.
I had my last child of 3 in Feb of 2017.
This is when I started a new career in sales and moved my way up to Team Leader and even landed in the back office at the end.
I have very strong customer sales and service skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Belron Group ( Safelite Solutions )
07.2024 - 05.2025
- Assisted customers with product inquiries and service options to enhance satisfaction.
- Resolved customer complaints promptly, maintaining a positive company image.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Maintained detailed records of customer interactions for quality assurance purposes.
- Systems used: Salesforce, Saleside, Microsoft Teams, Genesis phone system, ADP, Multiple screens
- Scheduling and Routing with Customers, Technicians, and Glass Shops
- Multiple Phone Lines
Bartender and Host
Tampa Joes
07.2023 - 03.2024
- Short Term
- Cultivated strong customer relationships through proactive engagement.
- Achieved high customer satisfaction by effectively managing order processes and service delivery. Enhanced team performance through collaboration and support in busy service periods.
- POS System
- Learning Establishments cocktails
- Assisted in greeting customers and guiding them to their seats. Supported team members in maintaining a welcoming atmosphere. Facilitated smooth customer flow during peak hours.
- Organized and maintained table layouts to facilitate effective service flow and maximize seating capacity.
- Achieved accurate cash drawer reconciliations through diligent counting processes. Enhanced closing operations, contributing to improved financial accuracy. Fostered teamwork to strengthen financial accountability.
- Processed credit card and cash transactions efficiently. Assisted customers with payment inquiries and issues. Maintained accurate records of all transactions.
Back Office Assistant
Bond Auto Glass of Tampa Bay
10.2020 - 03.2021
- Utilized Mac and Windows operating systems to support daily tasks. Assisted in managing files through Dropbox and spreadsheets. Provided support in QuickBooks and Salesforce for financial tracking and customer relationship management.
- Assisted in processing payroll for employees on a bi-weekly basis. Supported the maintenance of accurate payroll records and documentation. Helped resolve payroll discrepancies and inquiries from staff.
- Conducted negotiations with insurance companies and customers to establish competitive pricing structures.
- Achieved timely processing of accounts receivable and accounts payable, contributing to improved cash flow. Resolved account discrepancies, enhancing financial reporting accuracy. Optimized payment processes, resulting in increased operational efficiency.
- Directed routing of technicians and generated daily work orders for customer signature collection.
- Managed order placements by contacting warehouses and distributors to ensure timely supply.
- PGW, Migrant, Pilkington
- Conducted regular inventory audits to maintain accurate stock records and minimize discrepancies.
- Assisted in processing W-4 forms and calculating quarterly tax obligations. Supported team members in understanding tax regulations and compliance requirements. Provided guidance on tax-related inquiries to ensure accurate reporting.
Sales Representative Team Manager
Bond Auto Glass of Tampa Bay
09.2019 - 03.2021
- Oversaw recruitment and termination processes for sales representatives.
- Oversaw operational management of sales representative location.
- Facilitated skill enhancement sessions to empower sales reps in achieving targets.
- Fostered ongoing engagement with representatives to sustain motivation levels.
- Provided daily insights to enhance door-to-door sales techniques.
- Facilitated communication and coordination with B2B representatives to streamline operational processes.
- Managed appointment setups and claims processing, ensuring timely responses to customer needs.
- Collaborated with owners to discuss and address modifications and improvements.
Sales Representative
Bond Auto Glass
05.2017 - 09.2019
- Developed and maintained customer relationships through personalized door-to-door sales efforts
- Updated knowledge of legal regulations and customer rights to provide informed support and guidance.
- Coordinated regular interactions with insurance companies to maintain effective collaboration and service delivery.
- Continuously updated skills to align with software advancements and industry standards.
- Enhanced claims processing efficiency by working closely with customers to ensure accuracy.
- Facilitated appointment scheduling and coordination processes.
Bartender
Captain'S Corner
03.2016 - 01.2017
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new bartenders on drink preparation and customer service techniques.
- Developed seasonal drink menus, incorporating customer feedback for improved offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Dixie Hollins High
Kenneth City, FL05.2006
Skills
- Customer service
- Hospitality
- Time management
- Active listening
- Goal oriented
- Customer complaint resolution
- Relationship building
- Sales quota achievement
- Multitasking and organization
- Phone etiquette
- Teamwork
Certification
- Licensed Bartender - October of 2014
Timeline
Customer Service Sales Representative
Belron Group ( Safelite Solutions )
07.2024 - 05.2025
Bartender and Host
Tampa Joes
07.2023 - 03.2024
Back Office Assistant
Bond Auto Glass of Tampa Bay
10.2020 - 03.2021
Sales Representative Team Manager
Bond Auto Glass of Tampa Bay
09.2019 - 03.2021
Sales Representative
Bond Auto Glass
05.2017 - 09.2019
Bartender
Captain'S Corner
03.2016 - 01.2017
High School Diploma -
Dixie Hollins High