TIA THOMAS
Houston,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Healthcare Customer Service Representative
Everise
02.2022 - 03.2025
- Collaborated with other departments to ensure customer satisfaction
- Resolved customer complaints and healthcare enrollments in a timely and satisfactory manner
- Handled high-volume of customer inquiries in a professional and timely manner
Production Associate
FISERV
09.2020 - 01.2022
- Update system data entries, ensuring accuracy and compliance with standards
- Monitor and operate equipment, setting up and calibrating per job specs
- Verify materials and complete embossing to meet industry standards
- Troubleshoot and resolve machine and job-related issues efficiently
Customer Care Representative
SELF Inc
06.2018 - 08.2020
- Resolved customer issues via calls, emails, and chats, achieving high satisfaction rates
- Communicated urgent issues to engineering and product teams, ensuring swift resolutions
- Transformed distressed customer situations into positive experiences through effective communication
Animal Care
Houston SPCA
06.2016 - 05.2018
- Educated the public on SPCA programs and responsible pet ownership, enhancing community awareness
- Transported animals within the shelter, ensuring safety and comfort
- Identified and treated animal health issues to ensure animal welfare
Education
Bachelors Degree - Agriculture
Prairie View A&M University
12.2025
Skills
- Effective Time Management
- Computer Skills
- Problem Solving
- Customer Service
- Communication Skills
- Data Entry Skills
- Records Management
- Coordination Skills
Timeline
Healthcare Customer Service Representative
Everise
02.2022 - 03.2025
Production Associate
FISERV
09.2020 - 01.2022
Customer Care Representative
SELF Inc
06.2018 - 08.2020
Animal Care
Houston SPCA
06.2016 - 05.2018
Bachelors Degree - Agriculture
Prairie View A&M University
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