Tia Tolbert
Prefer Not to Say
Cartersville,GA
2027
years of professional experience
Dynamic Office Receptionist/Manager with a proven track record, enhancing patient experience through exceptional customer service. Skilled in organizational management and team leadership, I implemented streamlined processes that improved operational efficiency and increased team and patient satisfaction. Seeking to transition into a new profession while remaining in the customer service field. Driven by a genuine compassion for helping others.
Work History
Office Manager
4 Years 8 Months- Coordinated office operations, ensuring smooth workflow and optimal team collaboration.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled all patients with care assisting in earning all 5 star reviews from each office I worked at, making them 5 star dental offices.
- Efficiently produced a full schedule by cold calling patients any time there was a cancellation until the schedule was full.
Dental Treatment Coordinator
- Coordinated patient treatment schedules to optimize clinic workflow and enhance patient experience.
- Assisted patients with insurance verification and financial options, ensuring clear communication of benefits.
- Managed patient records using dental practice management software to maintain accuracy and confidentiality.
- Supported front office operations by greeting patients and answering inquiries, fostering a welcoming environment.
- Led initiatives to improve patient follow-up processes, increasing overall treatment acceptance rates.
- Streamlined appointment processes through effective use of scheduling tools, reducing wait times for patients.
Education
High School Diploma
Skills
Customer service
Organizational skills
Clear oral/written communication
Relationship building
Mail handling
Scheduling coordination
Conflict management
Administrative oversight
Financial reporting
Financial tracking
Team supervision
Meeting planning
Travel coordination
Team bonding
Policy and procedure modification
Documentation expertise
Strategic planning
Decision-making
Teamwork and collaboration
Team leadership
Goal setting
Attention to detail
Multitasking and organization
Reliability
Excellent communication
Active listening
Effective communication
•Phone and email etiquette
Timeline
Office Manager
Prefer Not to Say
02.2022 - CurrentRead More
Dental Treatment Coordinator
Dental Care Center at Kenneston
2017 - 08.2021Read More
New Vision Christian Acadamy
High School Diploma
Read More