Tia Valentine
Renton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Ramp Service Agent
McGee Air Services
SeaTac
04.2021 - Current
- Ensured that all items loaded onto the aircraft were properly secured before takeoff.
- Maintained cleanliness of work areas at all times according to safety standards.
- Loaded and unloaded baggage and freight from aircraft in a safe manner according to regulations.
- Conducted pre-flight inspections of the exterior of the plane for potential hazards.
- Coordinated with other ramp agents regarding workloads and assisted as needed.
- Followed safety procedures while operating ground service equipment such as tugs, belt loaders, container loaders.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
Service Manager
McDonald’s
Tacoma
08.2018 - 04.2021
- Resolved customer complaints quickly and effectively.
- Ensured compliance with applicable laws and regulations related to services provided.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Delegated work to staff, setting priorities and goals.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Created employee work schedules to keep shifts properly staffed.
- Addressed customer questions and concerns regarding products and services.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Bethel High School
Spanaway, WA06-2018
Pre Med
Pierce College
Puyallup, WASkills
- Baggage handling
- Inventory management
- Attention to detail
- Problem-solving
- Team leadership
- Ground equipment operation
- Customer service
- Team coordination
Timeline
Ramp Service Agent
McGee Air Services
04.2021 - Current
Service Manager
McDonald’s
08.2018 - 04.2021
High School Diploma -
Bethel High School
Pre Med
Pierce College