Tia Woolbright
Summary
Efficient professional , known for high productivity and the ability to complete tasks with precision. Specialized in analyzing details, navigating multiple databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work History
Claims Specialist
Travelers
02.2021 - 02.2025
- Managed high-volume auto claims across multiple U.S. jurisdictions from initial report to resolution
- Conducted detailed investigations to determine liability using police reports, recorded statements, and policy review
- Negotiated settlements in accordance with coverage limits and regulatory standards
- Maintained consistent communication via phone, email, and text, ensuring clients remained informed throughout the claims lifecycle
- Reduced claim cycle times through proactive follow-up and documentation accuracy
- Handled complex coverage disputes while maintaining compliance with company and state regulations
- Determined liability and processed claim payments in accordance with company policies and state regulations
- Answered detailed questions with empathy, accuracy, and professionalism
- Maintained detailed documentation while meeting strict deadlines and performance metrics
Claims Associate
Geico
06.2017 - 02.2021
- Handled high-volume auto claims while maintaining strong customer satisfaction
- Guided policyholders through stressful post-accident situations with clear explanations and reassurance
- Set liability determinations and processed payments accurately and efficiently
- Collaborated with internal teams to resolve issues and ensure timely claim closure
- Demonstrated strong multitasking and organizational skills in a fast-paced office environment
- Investigated and processed auto accident claims nationwide
- Assessed damages and determined liability based on evidence and policy interpretation
- Delivered clear guidance to policyholders during high-stress claim events
- Maintained detailed claim notes and documentation to meet audit standards
- Recognized for strong customer service and conflict resolution skills
Cashier, Asset Protection Associate, Receiver
Walmart
- Provided customer service at point of sale, handling cash and electronic transactions accurately
- Maintained organization, safety standards, and accurate records
- Adapted quickly across multiple roles while supporting store operations
- Managed front-end cash operations with accuracy and efficiency
- Supported loss prevention efforts as Asset Protection Associate
- Processed and verified incoming truck shipments as Backroom Receiver
- Strengthened inventory control and shrink reduction efforts
Education
Associates - Criminal Justice
Brown Mackie College
Skills
- Customer relationship management
- Effective communication
- Attention to detail
- Time management
- Microsoft office
- Organizing and prioritizing work
- Communication skills
Professional Experience
01-2014
Timeline
Claims Specialist
Travelers
02.2021 - 02.2025
Claims Associate
Geico
06.2017 - 02.2021
Cashier, Asset Protection Associate, Receiver
Walmart
Associates - Criminal Justice
Brown Mackie College