Utilizing POS System
Tiago Matias
Pharmacy Technician
Pawtucket,Rhode Island
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Pharmacy Technician
CVS Pharmacy
Pawtucket, RI
05.2016 - Current
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
High School Diploma -
William E. Tolman High School
Pawtucket, RI 09.2005 - 06.2009
No Degree - Animal Studies, Pre-Veterinary Medicine
University of Rhode Island
Kingston, RI 05.2001 -
Skills
Drug storage procedures
Medicare and Medicaid process
Confidentiality and HIPAA
Drug utilization review
Receiving incoming supplies
Drug inventory management
Pharmacy and customer records management
Advanced math skills
Intravenous admixture preparation
Pharmaceutical sales and services
Manual and automated medication dispensing
FDA Drug Safety Guidelines
Updating medication histories
Processing payments
Assisting pharmacists
Prepare bubble packs
Secure storage of medications
Interpreting orders
Patient confidentiality
Operations support
Team collaboration
Staff Development
Drug safety
Typing medication labels
HIPAA
Answering customer questions
Medication Therapy Management
New Hire Onboarding
Patient education and counseling
Medication dispensing
Software
Microsoft Word, Excel, Powerpoint
Timeline
Pharmacy Technician
CVS Pharmacy
05.2016 - Current
High School Diploma -
William E. Tolman High School
09.2005 - 06.2009
No Degree - Animal Studies, Pre-Veterinary Medicine
University of Rhode Island
05.2001 -