Summary
Skills
Work History
Education
Certification
Overview
AssistantManager

Tiah Williams

Des Moines,IA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Recruitment
  • Purchasing
  • Employee monitoring
  • Cleaning and sanitation
  • BOH operations
  • Food safety
  • Inventory control
  • Scheduling

Work History

Assistant Manager

HuHot Mongolian Grill
Ankeny, IA
03.2025 - 01.2026
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored staff on food safety standards and operational procedures.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed customer feedback to identify service improvement opportunities and implement changes.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Kitchen Manager

Buffalo Wild Wings
West Des Moines, IA
09.2017 - 02.2025
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables ans assist servers and bartenders.
  • Created weekly schedules for kitchen staff members based on anticipated business volume.
  • Reviewed vendor invoices for accuracy before authorizing payment transactions.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Delegated work to staff, setting priorities and goals.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Inspected equipment regularly to identify necessary repairs or replacements.

Expo, Server, Host

Applebee's Neighborhood Grill & Bar
Des Moines, IA
11.2015 - 09.2017
  • Assisted in training new host and servers.
  • Greeted guest and provided menus.
  • Followed health safety guidelines when preparing and serving products.
  • Making sure food goes out hot and plated correctly.
  • Circulated within assigned areas to assess and address customers needs, effectively prioritizing tasks during peak hours.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Displayed enthusiasm and knowledge about our restaurant's menu and products.

Dishwasher

Fleur Heights Nursing Home
Des Moines, IA
02.2008 - 06.2010
  • Washed and sanitized sinks, trashcans and surfaces to remove excess waste.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep a sanitized kitchen.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.

Education

High School Diploma -

Scavo High School
Des Moines, IA
05-2011

Certification

Food safe certification until 2028.

Overview

18
18
years of professional experience
1
1
Certificate

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Tiah Williams