Tiahna Caldwell
BroadPath Healthcare
jacksonville
9
years of professional experience
Detail-oriented Enrollment Agent with expertise in customer service and enrollment process optimization. Skilled in data entry, CRM systems, and electronic medical records. Committed to enhancing patient satisfaction through efficient appointment scheduling and insurance verification. Seeking to contribute to a Customer Service Representative role in a collaborative team.
Work History
Patient Service Representative
1 Year 8 Months- Managed appointment scheduling, ensuring efficient patient flow and minimal wait times.
- Facilitated patient inquiries, providing accurate information on benefits and coverage options.
- Resolved complex billing issues, enhancing patient satisfaction through effective communication.
- Collaborated with healthcare providers to streamline referral processes and improve access to services.
Enrollment Agent
2 Years 2 Months- Processed enrollment applications for new clients, ensuring accuracy and compliance with company policies and regulations to facilitate smooth onboarding.
- Delivered exceptional customer service to walk-in clients, promptly addressing inquiries and resolving issues to enhance overall client satisfaction.
- Collaborated with team members to streamline enrollment processes and improve efficiency, resulting in a 20% reduction in processing time.
- Verified client information and documentation, maintaining data integrity and security essential for compliance and trust.
- REMOTE
Member Service Representative
1 Year 3 Months- Provided a variety of paying and receiving functions for members via phone and through the mail, including processing deposits, withdrawals, loan payments, bank checks, and cash advances.
- Delivered friendly, helpful service that enhanced financial education while applying expert knowledge in deposit and loan services.
- REMOTE
Patient service representative
2 Years 2 Months- Organized patient records and maintained database, enhancing information accessibility and retrieval.
- Registered patients by verifying records and updating computer system and patient charts.
- Coordinated with patients and healthcare professionals to address and fulfill patient needs effectively.
- Coordinated with patients and healthcare professionals to ensure patient needs were met.
- Accessed patient information using various software applications while maintaining confidentiality in accordance with HIPAA regulations.
- Processed payments accurately by verifying insurance coverage and applying copays and deductibles.
Customer service representative
1 Year 1 Month- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer requests for products, services, and company information to enhance customer experience.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved customer complaints and inquiries with courtesy and efficiency, ensuring satisfaction.
- Utilized knowledge of company products to offer tailored suggestions and recommendations to customers.
Mortgage consultant
2 Years 2 Months- Collaborated with underwriters to resolve application errors, ensuring timely processing.
- Educated clients on various loan options tailored to their specific needs.
- Educated clients on tailored loan options, enhancing their understanding of financial choices.
- Identified and implemented strategies to enhance client satisfaction and streamline processes.
Education
Associate of Arts - Occupational Health
High School Diploma
Skills
Insurance validation
Medical insurance
Appointment scheduling
Patient registration
Patient advocacy
Time management
Adaptability and flexibility
Timeline
Patient Service Representative
BroadPath Healthcare
12.2024 - 08.2026Read More
Enrollment Agent
UnitedHealthcare
09.2022 - 11.2024Read More
Member Service Representative
Vystar
08.2021 - 11.2022Read More
Customer service representative
Conduent
06.2020 - 07.2021Read More
Patient service representative
Blue Cross Blue Shield
06.2019 - 08.2021Read More
Mortgage consultant
Erc
03.2017 - 05.2019Read More
FSCJ
Associate of Arts from Occupational Health
Read More
Robert E. Lee
High School Diploma
Read More