Tiahna Hayes
Edmonds,WA
Summary
Knowledgeable MA-P with solid background in medical assistance. Proven ability to support healthcare professionals through efficient patient care and administrative duties. Demonstrated expertise in clinical procedures and patient communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Swedish
Bellevue, WA
02.2025 - Current
- Administered patient care procedures and performed vital sign assessments to ensure optimal health outcomes.
- Assisted healthcare providers with examinations, ensuring accurate documentation of medical histories and treatment plans.
- Coordinated patient scheduling and follow-up appointments, enhancing overall clinic efficiency and patient satisfaction.
- Educated patients on medication management and health maintenance, fostering better understanding of treatment regimens.
- Assisted with blood collection for PRP procedures
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Oriented and trained new staff on proper procedures and policies.
Medical assistant
Kirkland Dermatology
09.2022 - Current
- Conduct procedures including bandaging, suture removals, preparing patients for exams.
- Delivered clear information and support during diagnosis calls.
- Suggested urgent care or scheduled appointments after evaluating patient conditions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Changed dressings on wounds to prevent infection and check for healing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Provided assistance to medical staff in performing minor surgical procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Life Enrichment Assistant
05.2022 - 08.2022
- Assisted residents in planning and scheduling activities to meet their individual needs.
- Encouraged participation in group activities such as arts and crafts, music therapy, bingo, exercise classes.
- Organized field trips to community attractions for the purpose of providing social interaction and recreation for residents.
- Maintained accurate records of residents' attendance at programs and events.
Dining room attendant
04.2021 - 04.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Effectively multitasked within fast-paced environment.
- Resolved customer complaints in a professional manner while ensuring satisfaction.
- Delivered food orders accurately according to specifications provided by customers.
Nanny
Bright Horizons
02.2020 - 07.2021
- Developed engaging educational activities to promote cognitive and social skills in children.
- Fostered positive relationships with families through effective communication and regular updates on child progress.
- Prepared meals and snacks for children based on dietary guidelines.
Education
MA-Registered To MA-Certified - Medical
Highline College
Seattle, WA07-2026
High School Diploma -
Lake Washington High School
Kirkland01-2019
Skills
- Medical equipment operation
- Wound care assistance
- Phlebotomy techniques
- Electronic health records management
- Multitasking and prioritization
- Vital sign monitoring
- Patient scheduling
- Insurance authorizations
- HIPAA compliance
- Procedure assistance
- Medical terminology
Certification
- RMA - Registered Medical Assistant
- Certified Phlebotomist
Timeline
Registered Medical Assistant
Swedish
02.2025 - Current
Medical assistant
Kirkland Dermatology
09.2022 - Current
Life Enrichment Assistant
05.2022 - 08.2022
Dining room attendant
04.2021 - 04.2022
Nanny
Bright Horizons
02.2020 - 07.2021
MA-Registered To MA-Certified - Medical
Highline College
High School Diploma -
Lake Washington High School
References
- Amber Vannarath, Kirkland Dermatology, 425-371-9644
- Yesenia Montejo-Gomez, Swedish, 206-698-6098
- Maria Martinez, Swedish, 559-579-2615