Tiaira Hall
Bellwood,United States
Summary
Employment Manager at InterContinental Chicago Magnificent Mile with a seamless approach aligning recruitment processes with luxury hospitality ethos. Comprehensive strategy covering job postings to compliance, utilizing efficient systems to streamline operations.
Overview
10
10
years of professional experience
Work History
Employment Manager
InterContinental Chicago Magnificent Mile
Chicago, Illinois, United States
05.2023 - Current
- Prepare in-house job postings weekly and distribute in accordance with departmental procedures.
- Manage the recruitment process including screening, routing, tracking, and filing of resumes and applications, scheduling interviews, writing and mailing correspondences to candidates, solicited resumes, and/or applicants, maintain internal and external job posting sites, place advertisements, and enter applications, resumes, and hire information into system(s).
- Conduct initial screening of applicants and conduct reference and employment verification checks for all non-exempt and select exempt positions in accordance with hotel policy.
- Research and investigate workplace issues to discover facts, identify potential liability and facilitate resolution in support of a fair and positive work environment.
- Ensure compliance with employment laws, government agencies, and company policies and procedures (Equal Employment Opportunity, Wage and Hour, Affirmative Action, Records Administration, etc.).
- Facilitate the following Hotel and Brand Training & Development Programs: New Hire Orientation, Progressive Discipline, Performance Management, 30- & 90-Day Check-ins, Management 101, Group Training Certificate, Managing Performance & Development, and Guest Service training.
- Ensure each department has an effective Certified Trainer in place; and assist Department Trainers in developing training programs and achieving training objectives with appropriate input and direction from the department heads.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Conduct training needs analysis, working with Department Managers and Trainers on their Annual Training Plans and programs to address specific needs and ensure all employees receive the appropriate training and tools needed to provide excellent guest service and positive employee morale.
- Assist in scheduling interview appointments.
- Maintain accurate trace files and communicate daily traces to Human Resources Director.
- Maintain, file and update employee files according to information listed on respective Personnel Action Form.
- Maintain up-to-date Applicant Flow information according to established company procedures of application activity and ensure accuracy of information at all times.
- Prepare and send correspondence on job offers to specified applicants.
- Assist in processing new hires, transfers and terminations by explaining instructions on completing all appropriate forms.
- Complete designated procedures in compliance with hotel standards.
- Responsible for all employment data entry, to include hires, terminations, transfers, promotions, increases, and applicant disposition, etc.
- Maintain confidentiality and security of employee information, correspondence, reports, and files.
- Assist employees with benefit inquiries and maintain files.
- Establish and maintain relationships with local recruiting sources, colleges/universities, and outreach agencies for recruitment purposes, and represent the Company by attending Job/Career Fairs as appropriate.
- Enhance employer branding through targeted marketing campaigns and social media presence, attracting high-quality candidates.
- Streamline the hiring process for increased efficiency and reduced time-to-fill open positions.
- Implement professional development programs to promote continuous learning opportunities for staff members.
Human Resource Generalist
MCC Label
Niles, Illinois, United States
11.2022 - 05.2023
- Conducted payroll for 200 plus employees. (Union environment)
- -Supported implementation of initiatives to address workplace environment, employee engagement, or retention issues.
- Assisted department managers in planning and performing department engagement activities, such as celebration activities, recognition, ordering lunches, etc.
- Reviewed and coded department invoices.
- Monitored attendance patterns to ensure issues are addressed by the manager in a timely, consistent manner.
- Assisted the managers in driving accountability among the workforce.
- Supported department-specific onboarding and new employee orientation.
- Collected data and pull reports from HR tools, may key in/maintain data in the system.
- Supported internal communications related to training and development and provide routine training on various topics.
- Complied with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; supporting management on needed actions.
- Maintained compliance with federal, state, a local employment laws.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Facilitated criminal background check process for new hires.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
Human Resource Generalist
Prime Retail Services, Inc.
Flowery Branch, Georgia, United States
02.2022 - 11.2022
- Performed routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits and leave.
- Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviewed policies and practices to maintain compliance.
- Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources, benefits, payroll, and employment law.
- Communicated with employees regarding their needs for leave and/or modified work schedules.
- Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave.
- Handled the FMLA leave administration process from the employee’s initial notice of the need for leave to the return to work.
- Advised managers and employees on the interaction of leave laws with paid time off, workers’ compensation, and short-term and long-term disability benefits.
- Administered other company time-off programs as assigned in accordance with internal policy and applicable laws.
- Researched employee benefits plans and vendors to identify those that present the best value.
- Coordinated daily benefits processing.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
Human Resource Generalist
The Georgian Terrace Hotel
Atlanta, Georgia, United States
01.2021 - 02.2022
- Assisted in talent acquisition and recruitment processes.
- Conducted employee onboarding and help organize training & development initiatives.
- Provided support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise.
- Promoted HR programs to create an efficient and conflict-free workplace.
- Assisted in development and implementation of human resource policies.
- Undertook tasks around performance management.
- Gathered and analyze data with useful HR metrics, like time to hire and employee turnover rates.
- Organized quarterly and annual employee performance reviews.
- Maintained employee files and records in electronic and paper form.
- Enhanced job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities.
- Ensured compliance with labor regulations.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Implemented and supervised orientation procedures for new hires.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Improved operational processes resulting in productivity increase in HR department.
Front Desk Manager
Holiday Inn Emory Buckhead Area
Buckhead, Georgia, United States
01.2020 - 01.2021
- Performed all check-in and check-out tasks.
- Managed online and phone reservations.
- Informed customers about payment methods and verify their credit card data.
- Registered guests collecting necessary information (like contact details and exact dates of their stay).
- Welcomed guests upon their arrival and assign rooms.
- Provided information about our hotel, available rooms, rates and amenities.
- Responded to clients’ complaints in a timely and professional manner.
- Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsold additional facilities and services, when appropriate.
- Maintained updated records of bookings and payments.
- Greeted all visitors, customers and guests.
- Checked in/out customers, visitors and guests.
- Took phone calls, directed visitors and took messages.
- Maintained office records.
- Scheduled appointments, reservations and bookings.
- Resolved customer, guest and visitor issues.
- Organized and processed mail.
- Handled cash and deliveries.
- Monitored and updated customer, visitor and guest records.
- Prepared financial reports.
- Made copies and scanned documents.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Front Desk Spa Manager
Trump Hotels
Chicago, Illinois, United States
01.2018 - 01.2020
- Trained, cross –trained, and retrained all front office personnel.
- Scheduled the front office staff.
- Evaluated the job performance of each front office employee.
- Maintained working relationships and communicated with all departments.
- Maintained master key control.
- Verified that accurate room status information is maintained and properly communicated.
- Resolved guest problems quickly, efficiently, and courteously.
- Updated group information.
- Maintained, monitored, and prepared group requirements.
- Relayed information to appropriate personnel.
- Reviewed and completed credit limit report.
- Worked within the allocated budget for the front office.
- Received information from the previous shift manager and passed on pertinent details to the oncoming manager.
- Checked cashiers in and out and verified banks and deposited at the end of each shift.
- Enforced all cash-handling, check-cashing, and credit policies.
- Prepared performance reports related to front office.
- Maximized room revenue and occupancy by reviewing status daily.
- Analyzed rate variance, monitored credit report and maintained close observation of daily house count.
- Monitored high balance guest and took appropriate action.
- Ensured implementation of all hotel policies and house rules.
- Operated all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepared revenue and occupancy forecasting.
- Ensured logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Monitored all V.I.P 's special guests and requests.
- Maintained required pars of all front office and stationary supplies.
- Reviewed daily front office work and activity reports generated by Night Audit.
- Reviewed Front office log book and Guest feedback forms on a daily basis.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
Office Manager
Helzberg Diamonds
Rosemont, Illinois, United States
09.2015 - 01.2018
- Maintained office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
- Provided historical references by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
- Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement.
- Designed and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
- Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
- Maintained office staff by recruiting, selecting, orienting, and training employees.
- Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising.
- Contributed to team effort by accomplishing related results as needed.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Bachelor of Business Administration - BBA - Hospitality Administration/Management
Spalding University
06.2019
High School Diploma - General Studies
Notre Dame High School for Girls
06.2014
Skills
- Performance Management
- Staffing Plans
- Position Control
- HR policies implementation
- Onboarding processes
- Employee relations
- Exit interviews
- Organizational development
- Talent acquisition
- Background checks
- Benefits administration
- Recruitment expertise
Languages
English
Native or Bilingual
Timeline
Employment Manager
InterContinental Chicago Magnificent Mile
05.2023 - Current
Human Resource Generalist
MCC Label
11.2022 - 05.2023
Human Resource Generalist
Prime Retail Services, Inc.
02.2022 - 11.2022
Human Resource Generalist
The Georgian Terrace Hotel
01.2021 - 02.2022
Front Desk Manager
Holiday Inn Emory Buckhead Area
01.2020 - 01.2021
Front Desk Spa Manager
Trump Hotels
01.2018 - 01.2020
Office Manager
Helzberg Diamonds
09.2015 - 01.2018
High School Diploma - General Studies
Notre Dame High School for Girls
Bachelor of Business Administration - BBA - Hospitality Administration/Management
Spalding University