Tiaisha Thomas

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I am a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

Hello my name is Tiaisha Thomas. I am 31

years of age. I am currently pursuing a

career in Psychology at LSU in which I will

be receiving my Bachelors Degree in May

2023. I have over 6 years of experience in

Customer Service and Customer Support. I

am a very empathetic person who always

have put customer's need ahead of mine. I

am an energetic person and I can adapt to

any given environment. I have no problem

with adapting to change nor do I have a

problem with following directions. I love

people and love working with people. I often

place myself in others shoes to try to

understand them. Many people would say

that I am their counselor. I always try to find

the good in every situation.