Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiajuana Graves

BatonRouge,LA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Janitor

roy-wes Inc
Baton Rouge , LA
03.2024 - Current
  • Maintained cleanliness of restrooms, sinks, countertops, and other surfaces.
  • Maintained cleanliness by regularly emptying waste receptacles.
  • Executed floor care responsibilities such as sweeping, mopping, and vacuuming in various sections.
  • Maintained inventory of janitorial supplies.

Housekeeping Cleaner

Catholic Presbyterian Apartments
Baton Rouge, LA
10.2022 - 02.2023
  • Ensured a clean and tidy environment by diligently performing floor sweeping, carpet cleaning, and furniture dusting.
  • Performed upholstery vacuuming and curtain cleaning, while also washing windows and eliminating cobwebs.
  • Maintained cleanliness and hygiene in the restroom area, ensuring an adequate stock of soap and toilet paper.
  • Transported waste to designated disposal locations.

Customer Service Representative

Walmart (Remote)
Baton Rouge, LA
07.2022 - 09.2022
  • Assisted customers by answering questions and offering accurate details about products and services.
  • Maintained high standards of customer service, effectively resolving complaints in a timely manner.
  • Provided support to customers with product selection, ordering, billing, returns, exchanges and technical inquiries.

Housekeeper

Transition Group
Baton Rouge, LA
09.2019 - 05.2022
  • Maintained cleanliness by performing tasks such as sweeping/mopping floors, vacuuming carpets/rugs,
    dusting furniture while ensuring surfaces were properly wiped down.
  • Performed regular cleaning and sanitation of bathrooms
  • Tidied up rooms by changing bed linens and towels.
  • Maintained adequate supply of drinking glasses and coffee cups in guest rooms.
  • Ensured cleanliness of kitchen appliances, countertops, and fixtures.
  • Immediately informed supervisors of any maintenance issues or damage.
  • Fulfilled guest room requests by providing additional amenities like pillows and blankets.
  • Followed proper guidelines for using cleaning chemicals.

Front End Supervisor

DDS Discount
Irving , TX
12.2011 - 02.2014
  • Implemented strategic plans to enhance overall customer satisfaction in front end operations.
  • Provided training to newly hired individuals on effective customer service techniques and store policies.
  • Maintained accuracy and compliance with company policies by monitoring cash register transactions.
  • Handled and resolved customer complaints with professionalism and courtesy.
  • Verified the precision of funds on hand through regular audits on registers and safe counts.
  • Elevated customer satisfaction levels by effectively assisting with various customer needs and inquiries.
  • Ensure proper maintenance of equipment utilized in the checkout area under my supervision.

Education

Diploma - Medical Billing And Coding

Unitech Training Academy - Lafayette
Lafayette, LA
05-2024

High School Diploma -

Excel High School
Minnetonka, MN
07-2023

Skills

  • Customer service-focused
  • Excellent communication skills
  • Client Communication
  • Work Prioritization
  • Team Collaboration
  • Customer Service

Certification

I also Have a Certification in Mortgage Field Service Inspector with Mortgage Field Services.com

Timeline

Janitor

roy-wes Inc
03.2024 - Current

Housekeeping Cleaner

Catholic Presbyterian Apartments
10.2022 - 02.2023

Customer Service Representative

Walmart (Remote)
07.2022 - 09.2022

Housekeeper

Transition Group
09.2019 - 05.2022

Front End Supervisor

DDS Discount
12.2011 - 02.2014

Diploma - Medical Billing And Coding

Unitech Training Academy - Lafayette

High School Diploma -

Excel High School

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Tiajuana Graves