Tiana De La Rosa
Frye Regional Medical Center
Lenoir,NC
1
Certification
23
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Patient Access Representative
5 Years 1 Month- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verified insurance coverage for services provided by the facility.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Managed incoming faxes related to patient registration processes.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Answered phones promptly in a professional manner.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assisted in processing paperwork related to emergency room admissions including consent forms, release of information forms.
- Facilitated communication between the Emergency Room staff and the Registration Department when necessary.
Environmental Services Housekeeper
1 Year 6 Months- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Vacuumed carpets and upholstered furniture.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Emptied trash cans and replaced liners as needed.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Attended required training sessions related to housekeeping tasks.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Kept storage areas organized and free of clutter by disposing of unused items appropriately.
- Stocked linen closets with fresh linens as needed.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Dusted furniture, pictures, window sills and other surfaces.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Followed company uniform, performance and security policies with every job.
Direct Support Professional
3 Years- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted clients with maintaining good personal hygiene.
- Recorded client status progress and challenges in logbooks and reports.
- Consulted with client care team to continually update care plans.
- Provided guidance and support to ensure safety of individuals served.
- Facilitated social interactions between participants and their peers in the community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Used approved crisis intervention techniques in emergency situations.
Habilitation Technician
5 Years 6 Months- Provided individualized habilitation services to clients according to their Individual Service Plans.
- Encouraged independence in individuals by providing opportunities for decision making within their capabilities.
- Taught daily living skills including money management, communication, problem solving, and self-advocacy.
- Assisted clients in exploring social and leisure interests and community events.
- Participated in team meetings to discuss the progress of each client's treatment program.
- Facilitated group activities designed to increase socialization skills among participants.
- Provided transportation for clients to medical appointments or recreational activities.
- Developed positive relationships with family members or guardians of clients.
Personal Care Assistant
6 Years 4 Months- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Developed personalized care plans based on individual client needs and preferences.
- Maintained accurate records of client progress and medication schedules for effective communication.
- Trained and mentored new caregivers in best practices for personal care and client engagement.
- Coordinated transportation to medical appointments, enhancing access to necessary healthcare services.
- Collaborated with family members to address concerns and adapt care plans as needed.
- Conducted regular assessments of client well-being, adjusting care approaches to optimize support outcomes.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Education
GED
Skills
Customer Service
Problem-Solving
Training Coordination
HIPAA Compliance
Work Quality Evaluation
Registration management
Insurance company knowledgeable
Pre-Admission Requests
Insurance Verification
Money Handling
Patient Registration
Calm and Effective Under Pressure
Education and Training
other
Certification
Basic Life Support
Timeline
Patient Access Representative
Frye Regional Medical Center
07.2021 - CurrentRead More
Environmental Services Housekeeper
Watauga Medical Center
12.2018 - 06.2020Read More
Direct Support Professional
Dream Connections
02.2015 - 02.2018Read More
Habilitation Technician
Home Care Management
08.2009 - 02.2015Read More
Personal Care Assistant
In Home Services
03.2003 - 07.2009Read More
Caldwell Community College And Technical Institute
GED
Read More