Tiana Hall
Cape Coral,FL
Summary
Highly motivated and dependable professional with experience in hospitality, customer service, childcare, and team leadership. Skilled in multitasking, relationship building, organization, and maintaining professionalism in fast-paced environments. Strong communication and teamwork abilities with a willingness to learn, grow, and adapt quickly in new roles while providing exceptional service and support.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Bartender/Key Manager
Downtown Social House
Fort Myers, Florida
06.2020 - 09.2025
- Built strong relationships with guests to create a welcoming atmosphere and encourage repeat business.
- Maintained professional relationships with vendors and sales representatives to support inventory and operational needs.
- Managed high-volume bar service efficiently while maintaining accuracy, quality, and customer satisfaction.
- Worked private events and parties, providing personalized service in fast-paced environments.
- Handled cash transactions, drawer balancing, and nightly closing procedures responsibly.
- Assisted with opening and closing duties, including inventory management, stocking, and staff support.
- Resolved guest concerns professionally to maintain positive customer experiences.
- Trained and supported new staff members on service standards and bar operations.
- Ensured compliance with safety, sanitation, and alcohol service regulations.
- Coordinated team communication during peak hours to maintain smooth workflow and efficient service.
- Proven ability to remain calm, organized, and detail-oriented under pressure.
Bartender
The Firestone - Grill Room
Fort Myers
01.2025 - 02.2025
- Prepared a wide variety of classic and specialty cocktails with speed, accuracy, consistency, and attention to presentation.
- Maintained extensive knowledge of cocktails, spirits, wine, beer, and an expansive menu to confidently assist guests and support servers.
- Efficiently prioritized multiple service-well tickets while providing personalized, professional service to individual bar guests.
Bartender
The Boat House Tiki Bar & Grill
Cape Coral
08.2024 - 10.2024
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Assisted customers with drink selections and menu recommendations.
- Maintained cleanliness and organization of the bar area.
- Collaborated closely with bartenders, kitchen staff, hosts, and management to ensure smooth service during peak business periods.
- Promoted food, beverage, happy-hour, and daily specials to increase sales and enhance guest satisfaction.
Server
Twin Peaks Restaurants
Fort Myers, FL
06.2017 - 11.2019
- Provided service during major sporting events and high-traffic shifts while maintaining efficiency and quality.
- Managed large sections efficiently while maintaining accuracy and guest satisfaction during peak hours.
- Demonstrated strong multitasking skills by handling multiple tables, orders, and customer requests simultaneously.
- Built positive relationships with guests to encourage repeat business and enhance customer experience.
- Upsold food, beverages, and specials to increase sales and enhance guest experience.
- Worked as part of a fast-paced team environment to maintain smooth operations and excellent guest experiences.
Funeral Director's Assistant
Gendron Funeral & Cremation Services
Fort Myers, Florida
09.2016 - 04.2017
- Managed multiple tasks in emotionally sensitive and time-sensitive environments
- Maintained cleanliness and presentation of funeral home facilities.
- Assisted funeral directors with daily operations and coordination of services.
- Provided compassionate and professional support to grieving families during arrangements and services.
- Helped prepare visitation rooms, chapels, and service areas for funerals and memorials.
- Coordinated transportation and setup for funeral services and processions.
- Maintained organization of records, paperwork, and service schedules with attention to detail.
- Supported loved ones during services to ensure comfort and smooth operations.
- Answered phones and assisted with administrative duties in a professional and respectful manner.
- Worked closely with team members to ensure services were carried out efficiently and respectfully.
- Demonstrated empathy, discretion, and professionalism when handling sensitive situations.
VPK Teacher's Assistant
Grace Community School
Cape Coral, Florida
06.2016 - 08.2016
- Demonstrated patience, multitasking, and strong interpersonal skills in a childcare setting.
- Fostered a nurturing and engaging environment that promoted creativity and learning.
- Assisted lead teacher with daily classroom activities and lesson implementation for preschool-aged children.
- Supported children’s social, emotional, and educational development in a positive learning environment.
- Helped maintain a safe, clean, and organized classroom.
- Supervised students during classroom activities, meals, recess, and transitions.
- Encouraged positive behavior and assisted with classroom management techniques.
- Worked one-on-one and in small groups to support early learning skills and developmental goals.
- Communicated effectively with teachers, staff, and parents regarding student needs and progress.
- Assisted with lesson preparation, classroom setup, and educational activities.
Education
High School Equivalency Diploma (GED)
Woonsocket, RISkills
- Customer Service & Guest Relations
- Team Collaboration
- Multitasking in Fast-Paced Environments
- Organization & Time Management
- POS Systems & Cash Handling
- Leadership & Key Holder Experience
- Conflict Resolution
- Classroom & Child Supervision
- Compassionate Client Support
- Communication Skills
- Problem Solving
- Attention to Detail
Certification
ServSafe Manager Certification
Accomplishments
Elaine McLaughlin Outstanding Hospitality Service Awards Nominee
References
References available upon request.
Timeline
Bartender
The Firestone - Grill Room
01.2025 - 02.2025
Bartender
The Boat House Tiki Bar & Grill
08.2024 - 10.2024
Bartender/Key Manager
Downtown Social House
06.2020 - 09.2025
Server
Twin Peaks Restaurants
06.2017 - 11.2019
Funeral Director's Assistant
Gendron Funeral & Cremation Services
09.2016 - 04.2017
VPK Teacher's Assistant
Grace Community School
06.2016 - 08.2016
High School Equivalency Diploma (GED)