Tiana Hayes
Tallahassee,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Regulatory Specialist III
Florida Department of Health
Tallahassee, FL
04.2026 - Current
- Assist incoming nurses in the licensure process for the State of Florida
- Process a combination of RN and LPN applications via the pathway of endorsement.
- Process LPN and RN applications via the pathway of examination.
- Provide application status updates to nurses via email
- Gathering and organizing supplemental documents for applications.
- Research the discipline, health history, and criminal history RN, LPN, CNA, and APRN nurses.
- Prepare summaries to go down to the Board of Nursing headquarters within a tight deadline.
- Responds to emails requesting updates on a variety of nurse applications.
Regulatory Specialist II
Florida Department of Health
Tallahassee, FL
06.2024 - 04.2026
- Assist incoming nurses in the licensure process for the State of Florida
- Process a combination of RN and LPN applications
- Provide application status updates to nurses via email
- Gathering and organizing supplemental documents for applications
- Track the status of applications
- Mail out important documents to applicants
- Answer licensure-based questions
- Inform applicants on the licensure requirements based on the State of Florida
- Ability to plan and conduct multi-day trainings for fellow coworkers on processing applications and procedures in a classroom setting as well as one-on-one.
Sales Associate
Old Navy
Tallahassee, FL
10.2021 - 09.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assist in online orders.
- Assist customers in checking out with their products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provide exceptional customer service.
- Ability to push the sales of the store credit card.
- Engaged with customers to build rapport and loyalty.
- Ability to train fellow employees, one-on-one and in small groups, on register, fitting room, sales floor, and back of house procedures.
OPS Security Employment Representative I
Florida Department of Commerce
Tallahassee, FL
04.2020 - 08.2021
- Opened mail that included unemployment applications.
- Opening unemployment claims and upload them on to the system.
- Respond to emails pertaining to the pandemic and regular student claim from universities.
- Input claimant's data into programs for easier organization.
- Reorganized J:drive files for easier use for fellow coworkers.
- Scanned and uploaded claimants information into j:drive.
- Participated in the process that helped determine the wages unemployed claimants would receive.
- Reached out via phone call to claimants to give them updates on their application process.
- Handled COVID relief unemployment claims.
- Handling and solving unemployment claims issues.
Child Care
Rudiger Elementary
Tallahassee, FL
01.2011 - 01.2019
- Offer childcare for several families after school, weekends and during school vacations.
- Provide childcare and tutoring for the after-school program at Rudiger Elementary.
- Set up and provided afterschool snacks for the students.
- Supervised students during extracurricular activities.
Education
Bachelor’s - Sociology, Psychology
Florida State University
Tallahassee, FL01.2023
Associate in Arts - Sociology
Tallahassee Community College
Tallahassee, FL01.2021
High School - undefined
Leon High School
Tallahassee, Florida01.2019
Skills
- Multi-year experience in Microsoft Word, Excel, and PowerPoint, Outlook, and Teams
- Experience in the programs LEIDs, Axiom, and Nursys As well as PearsonVue
- Ability to analyze information and provide the correct assistance
- Ability to work within deadlines
- Regulatory agency applications
- Ability to obtain and process information
- Data verification
- Task prioritization
- Ability to work in a team
- Ability to work independently
- Excellent communication
- Ability to plan and prioritize work
- Active listening
- Ability to communicate via emails
- Adaptability and flexibility
- Ability to multitask assignments
- Ability to work in a high-stress environment
- Ability to handle a large workload
- Information verification
- Ability to save information to a file
- Ability to use a cash register
- Ability to organize and package online orders
- Ability to keep an organized area
- Product labeling
- Ability to process an array of applications
- Ability to give appropriate customer service
- Attention to detail
- Ability to provide training to fellow coworkers
- Relationship building
Timeline
Regulatory Specialist III
Florida Department of Health
04.2026 - Current
Regulatory Specialist II
Florida Department of Health
06.2024 - 04.2026
Sales Associate
Old Navy
10.2021 - 09.2024
OPS Security Employment Representative I
Florida Department of Commerce
04.2020 - 08.2021
Child Care
Rudiger Elementary
01.2011 - 01.2019
Associate in Arts - Sociology
Tallahassee Community College
High School - undefined
Leon High School
Bachelor’s - Sociology, Psychology
Florida State University