Summary
Overview
Work History
Education
Skills
Certification
Refernce
Timeline
Waitress

Tiana Haynes

Van Nuys,United States

Summary

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Waitress

Momed
04.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.

Waitress

Premier Food Services, Inc.
07.2024 - 10.2024
  • Meticulously managed table settings and cleanliness
  • Adapted quickly to busy shifts, supporting colleagues during peak hours
  • Resolved guest concerns professionally, ensuring positive outcomes
  • Demonstrated flexibility and teamwork by seamlessly adapting to high-volume periods and providing crucial support to fellow staff members
  • Streamlined order-taking process, reducing errors and enhancing guest satisfaction
  • Maintained impeccable table presentation standards
  • Stay informed on menu changes and allergies for guest safety
  • Maintain meticulous knowledge of menu changes and allergen information, prioritizing guest safety while delivering exceptional service
  • Streamline payment processes using Toast POS system, enhancing transaction accuracy and efficiency for improved customer satisfaction
  • Creatively present daily specials, inspiring guest choices and driving upsells while maintaining a deep understanding of menu offerings
  • Enhance dining experiences by expertly pairing wines with meals, showcasing deep menu knowledge and elevating customer satisfaction
  • Greeted guests, managed seating, improved satisfaction and turnover
  • Ensured order accuracy, adhered to health protocols, maintained table management
  • Collaborated with team to enhance restaurant reputation and guest experience
  • Suggesting additional advice to customers to increase sales
  • Skilled at maintaining composure under stress, an organized work environment

Waitress/Host/Barista

Kitchen 24
08.2014 - 03.2020
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Human Resource Management

Gold Wheels
02.2008 - 09.2016
  • Provided ongoing support and guidance to HR staff in the use of various HRIS tools, ensuring efficient utilization of resources and high-quality results for all stakeholders involved in human resource management processes.
  • Advised clients on best practices in human resource management, fostering a positive work environment and increased employee retention rates.
  • Participated in continuous professional development opportunities to stay current on industry trends and best practices related to human resource management functions within organizations similar in size or scope.
  • Participated in workforce analytics initiatives to identify trends and inform strategic decision-making for human resource management.
  • Partnered with human resources to recruit top talent for key leadership roles within the district, contributing to overall organizational success.

Receptionist

Baum Marketing Group
09.2005 - 07.2008
  • Managed front desk operations, ensuring efficient call routing and mail sorting
  • Enhanced communication by accurately directing calls to appropriate personnel
  • Improved office organization through systematic mail handling and distribution
  • Process payments
  • Keeping reception area clean
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Graduated -

International Academy of Design And Technology
TAMPA, FL
06.2006

High School Diploma -

Douglas MacArthur High School
Decatur, IL
06-2000

Skills

  • Customer service
  • Strong multitasking
  • Team collaboration
  • Attention to detail
  • Cash handling
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Accurate money handling
  • Complaint resolution
  • Time management
  • Allergy awareness

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Refernce

References;


Reid D'Haven, Kitchen 24

(848) 459-2531 


Kendra Goodall, Premier Food Services,Inc.

(760) 330-7470


Mike Patino, Baum Marketing Group

(813) 464-0796


Ehsan Mackani, Momed

(916) 342-1903


Timeline

Waitress

Premier Food Services, Inc.
07.2024 - 10.2024

Waitress

Momed
04.2018 - Current

Waitress/Host/Barista

Kitchen 24
08.2014 - 03.2020

Human Resource Management

Gold Wheels
02.2008 - 09.2016

Receptionist

Baum Marketing Group
09.2005 - 07.2008

Graduated -

International Academy of Design And Technology

High School Diploma -

Douglas MacArthur High School

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