Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiana Hebron

Ellicott City,MD

Summary

I am Tiana Hebron, a dedicated medical receptionist with over five years of experience in the healthcare field. I specialize in providing top-tier patient service, ensuring that each interaction is handled with professionalism, empathy, and efficiency.

My unique skills include strong organizational abilities and attention to detail, which allow me to maintain accurate patient records and streamline daily workflows. I’m highly proficient in using Electronic Health Record (EHR) systems and am experienced in navigating complex medical scheduling and insurance verification processes. My communication skills, both verbal and written, help me effectively resolve patient concerns, while my problem-solving ability enables me to handle unexpected challenges with ease. Additionally, I maintain strict confidentiality in compliance with HIPAA regulations and am committed to creating a welcoming environment for every patient I encounter.

Overall, my goal is to ensure that each patient’s experience in a healthcare setting is smooth and stress-free.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

Endoscopy Center of Dc
Washington, District Of Columbia
01.2019 - Current
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Completed relevant insurance and other claim forms.
  • Strong Communication Skills
  • Organizational Skills
  • Medical Terminology Knowledge
  • Empathy and Patience
  • Technological Proficiency
  • Attention to Detail
  • Problem-Solving Skills
  • Confidentiality
  • Time Management
  • Insurance Knowledge

Customer Service Representative

Endoscopy Center of Dc
Sliver Spring , MD
01.2020 - 01.2022
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided top quality control and eliminated downtime to maximize revenue.

Education

High School Diploma -

DuVal High School
Lanham, MD
05-2018

Skills

  • Medical office administration
  • Letter preparation
  • Billing support
  • Medical terminology
  • Insurance claims
  • Outpatient care
  • Referral verification
  • HIPAA guidelines
  • Appointment scheduling
  • Inpatient care
  • Patient registration
  • Records maintenance

Timeline

Customer Service Representative

Endoscopy Center of Dc
01.2020 - 01.2022

Medical Receptionist

Endoscopy Center of Dc
01.2019 - Current

High School Diploma -

DuVal High School
Tiana Hebron