Tiana Holloway-mott
Houston,TEXAS
Summary
Proven Crew Trainer at McDonald's, adept in delivering high-quality training in food safety and customer service, enhancing team performance. Excelled in cash handling and active listening at Burlington, boosting sales through effective customer engagement. Skilled in driving operational excellence and mentoring, with a focus on achieving superior results.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
06.2022 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Provided coaching and mentoring to employees.
- Set positive example for team members by providing high-quality, efficient service.
Cashier
Burlington
05.2021 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - Digital Media
Prairie View A & M University
Prairie View, TX06.2024
High School Diploma -
Yes Prep Public Schools North Forest
Houston, TX06.2020
Skills
- Training documentation
- Processing payments
- Active Listening
- Delegating Work
- Customer Service
- Food Safety
- Drive-Thru Operations
- Taking Orders
- Supplies Monitoring and Restocking
- Order delivery practices
- Menu Memorization
- Cash Handling
Languages
Spanish
Limited Working
Timeline
Crew Trainer
McDonald's
06.2022 - Current
Cashier
Burlington
05.2021 - 06.2022
No Degree - Digital Media
Prairie View A & M University
High School Diploma -
Yes Prep Public Schools North Forest