Tiana Jackson
Dallas-Fort Worth
Summary
Expert in risk assessment and discrepancy resolution, focusing on empathetic service and effective settlement negotiations. Successfully analyzed claims data to boost compliance and operational efficiency. Strives for high standards in claims management. Holds licenses as an all lines P&C adjuster in 13 states.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed All Lines Adjuster
GEICO
Dallas-Fort Worth
07.2025 - 02.2026
- Investigated liability claims, determining coverage based on policy language and applicable law.
- Analyzed auto liability claims to verify coverage and identify optimal settlement options, enhancing claim resolution efficiency.
- Drafted clear denial letters and coverage explanations for auto liability claims, facilitating understanding of policy decisions.
- Delivered quality customer service throughout claims process, ensuring timely support and fostering positive customer relationships.
Warranty Claims Manager
Panoramic Doors
Fort Worth
03.2024 - 07.2025
- Managed warranty claims operations, ensuring accurate processing, policy compliance, and timely resolution through coordination with service teams, suppliers, and customers to enhance customer satisfaction.
- Investigated claims to identify root causes and implemented preventive solutions, reducing repeat issues and enhancing overall product reliability.
- Analyzed warranty data and trends to control expenses and detect potential fraud, contributing to continuous improvements in claims processes and best practices.
Fraud Claims Specialist
Truist Financial Corporation
Arlington
03.2021 - 06.2023
- Reviewed reports and suspicious transactions, uncovering potential fraudulent activity to mitigate financial loss.
- Analyzed customer and transaction data, identifying fraud risks and trends to support proactive prevention measures.
- Applied risk policies, documenting transactions accurately to ensure compliance and enhance fraud detection efforts.
Commercial Claims Adjuster
Hanover Insurance Group
Remote
04.2019 - 03.2021
- Successfully negotiated settlements with claimants and insurers, ensuring prompt payouts.
- Coordinated with local body shops to assign repair jobs and arrange rental vehicles, ensuring timely support for clients.
- Analyzed photographs, surveillance footage, and documents to assess claims accurately.
Education
Certificate of Technical Studies - Business Administration
St.Louis Job Corps
St Louis, MO01-2013
High School Diploma -
Madison East High School
Madison, WI01-2011
Skills
- Claims management
- Settlement negotiation
- Damage assessment
- Property valuation
- Risk assessment
- Discrepancy resolution
- Compliance interpretation
- Data analysis
- Microsoft Office 365
- Application proficiency
- Empathetic service
Certification
Property and Casualty All lines Adjuster - TX,FL,CT,DE,KY,NC,NH,NM,OK,RI,SC,VT,WY
Timeline
Licensed All Lines Adjuster
GEICO
07.2025 - 02.2026
Warranty Claims Manager
Panoramic Doors
03.2024 - 07.2025
Fraud Claims Specialist
Truist Financial Corporation
03.2021 - 06.2023
Commercial Claims Adjuster
Hanover Insurance Group
04.2019 - 03.2021
Certificate of Technical Studies - Business Administration
St.Louis Job Corps
High School Diploma -
Madison East High School