Tiana Jewell Meno
San Jose,CA
Summary
Results-driven Operations Leader with 5+ years managing large teams and streamlining logistics and sales processes. Enhanced fulfillment and delivery efficiency, boosting customer satisfaction. Skilled in creating inclusive environments and providing customized customer service solutions, driving operational improvements and service delivery enhancements.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Operations, Fulfillment and Delivery
Nordstrom
Palo Alto, CA
08.2022 - Current
- Directed order fulfillment and shipping operations for a team of 40-65 employees, ensuring seamless customer experiences and timely order completion.
- Implemented standards and processes to improve fulfillment and delivery flow, resulting in increased efficiency and shorter delivery times.
- Consistently led the team to rank #1 in the San Francisco Market for outstanding KPI metrics, reflecting superior customer outcomes.
- Produced weekly schedules aligning staffing levels with forecasted fulfillment and mailroom demand, enhancing operational readiness.
- Managed daily task sheets to ensure productivity and optimal coverage across fulfillment and delivery operations.
- Collaborated with service experience and sales teams to improve overall store operations, including inventory management and customer experience.
- Procured weekly supplies to maintain accurate stock levels for the Fulfillment and Delivery departments, ensuring uninterrupted operations.
- Facilitated the hiring process and coordinated onboarding and offboarding for team members.
- Prepared and presented operational insights to in-store and regional management teams, driving improvements in customer experience and efficiency.
- Received 'Voice of the People' recognition for excellence in customer service.
Inventory Control Specialist 2
Nordstrom
San Jose, CA
09.2021 - 08.2022
- Streamlined daily fulfillment operations and strategically allocated staff to meet KPIs, minimize unfillable orders, and ensure high customer satisfaction.
- Conducted weekly walkthroughs with store leadership and asset protection, enhancing stock room compliance and organization, which improved customer experience.
- Led training of new team members, implementing innovative practices that enhanced onboarding experience.
- Provided essential management support, facilitating critical decision-making and improving team coordination.
Interim Assistant Fulfillment Manager
Nordstrom
San Jose, CA
10.2021 - 02.2022
- Led team of over 100 employees in executing daily fulfillment operations, ensuring timely order processing and delivery.
- Exceeded performance expectations by reducing the company's standard rejection rate through targeted strategies.
- Collaborated with struggling leaders to lower rejection rates, identifying underperforming departments and providing actionable solutions.
Logistics Processor Fulfillment
Nordstrom
San Jose, CA
05.2021 - 09.2021
- Locate, quality check, pack, and ship merchandise to customers efficiently and accurately.
- Trained new employees on company policies and procedures to ensure smooth integration into the team.
- Collaborated with Asset Protection to ensure inventory accuracy and efficient item location.
- Maintained attention to detail in processing to minimize errors and enhance operational accuracy.
Security Ambassador 1
Nordstrom
San Jose, CA
08.2020 - 05.2021
- Collaborated with law enforcement agencies to report and investigate criminal activities, enhancing community safety.
- Collaborate with law enforcement agencies to report or investigate crimes.
- Inspected buildings, equipment, and access points to identify and address security vulnerabilities.
- Complied with Nordstrom's standards on theft investigation procedures.
- Issue reports to local police agencies based on case investigations.
Fulfillment Associate
Macy's
San Leandro, CA
08.2019 - 08.2020
- Executed picking, sorting, packing, and shipping of all fulfillment orders by day's end.
- Directed associates in specialized areas and facilitated the efficient completion of their tasks.
- Consistently met and exceeded daily fill rate goals and speed to ship goals.
- Delivered exceptional customer service to all customers, both in-store and online, fostering positive shopping experiences.
- Assisted in the unloading, receiving, and processing of merchandise trucks.
Asset Protection Detective
Macy's
Hayward, CA
09.2018 - 03.2019
- Safely recovered merchandise and apprehended shoplifters.
- Maintained strict compliance with the law and company policies concerning apprehensions and worked closely with the local police department.
- Conducted frequent audits to ensure compliance with merchandise exposure standards and asset protection policies.
- Prepared prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, and audits.
- Utilized CCTV to conduct investigations and maintain security.
Education
Bachelor of Arts - Politics
University of California Santa Cruz
Santa Cruz, CASkills
- Order fulfillment
- Supply chain coordination
- Inventory management
- Operations management
- Process optimization
- Process improvement
- Data analysis
- Performance metrics tracking
- Team leadership
- Staff training and development
- Team collaboration
- Problem solving
- Excellent communication
- Written communication
- Interpersonal skills
- Interpersonal skills
Timeline
Assistant Manager of Operations, Fulfillment and Delivery
Nordstrom
08.2022 - Current
Interim Assistant Fulfillment Manager
Nordstrom
10.2021 - 02.2022
Inventory Control Specialist 2
Nordstrom
09.2021 - 08.2022
Logistics Processor Fulfillment
Nordstrom
05.2021 - 09.2021
Security Ambassador 1
Nordstrom
08.2020 - 05.2021
Fulfillment Associate
Macy's
08.2019 - 08.2020
Asset Protection Detective
Macy's
09.2018 - 03.2019
Bachelor of Arts - Politics
University of California Santa Cruz