Tiana Johnson
Nottingham,Maryland
Summary
An extremely dedicated hardworking individual with a strong drive to succeed with 10 plus years of customer service experience and 6 plus years of administration assistant experience .
Overview
12
12
years of professional experience
Work History
Rental Subsidy Tech
Baltimore County Office Of Housing
6401 York Road
11.2023 - Current
- Collecting and verifying necessary documents like proof of income, residency, and identification
- Assisting with briefing new HCV participant and Port-In participants .
- Scheduling Appointment
- Assisting with leases
- Maintaining confidentiality client information
- Answer incoming calls and responds to messages; responds to inquiries regarding program information
- Handle client inquiries, resolve issues, provide information about the housing program, and ensure overall customer satisfaction
- Maintaining Port- in and HCV excel spreadsheet
- Perform other related duties as assigned
- Maintain participants EOP, and Leased up status .
- Evaluates documentation submitted by clients to help with the process continuing eligibility determination
Admin Assistant/Customer Service Representative
Baltimore County Office Of Housing
6401 York Road
05.2023 - 11.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided informational guidance regarding applicants and tenants concerns, to paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Ensure that customers understand information provided and direct specific inquiries to case managers or other units to further resolve issues and concerns
- Document calls and inquire resolutions by entering accurate and detailed notes into HCHA's client database
- Listen attentively to customer needs and concerns; demonstrate empathy
Activity Assistant
Autumn Lake Healthcare
8710 Emge Road
07.2022 - 03.2023
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Evaluated supplies and requested purchases to meet activity plans.
- Complete new admission and full assessments
- Distribute resident mail and packages
- Conduct one on on social visits
- Assist the activity director with planning activities for the residents.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Strong leadership skills with the ability to manage and motivate staff to achieve results
- Answer Phones
- Document residents attendance in the participation logbook
- Decorating monthly birthday parties , bulletin boards, holiday parties and the lobby and nurses stations.
- Engaged residents through events, small groups, and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
Childcare Provider
Tiana Loving Children
1324 Pentwood Road
08.2021 - 07.2022
- Assisted in potty training and toilet hygiene.
- Developed lessons and activities to promote children's physical and emotional development.
- Logged information regarding naps, feedings and any medications administered.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Activity Planning Maintain constant supervision to children
- Provide food and snacks
- Maintain a safe environment for children
Admin Assistant
Fleurs D'ave
02.2017 - 09.2019
- Answer direct phone calls and emails
- Handling customer complaints
- Billing customers
- Being cross train
- Making flower arrangements
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintain a neat and professional workspace for the office
- Greet and Meet with family members to discuss flower arrangements for their loved ones
Admin Assistant
Cannon Consulting Services
01.2016 - 02.2018
- Assisted development and implementation of new administrative procedures.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Review applicants applications and scheduling interviews
Sales Associate/Customer Service
Kohls Department Store
50 W Ridgely Road
01.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
Sales Associate
Olly Shoes
118 Shawan Road
04.2013 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
W.E.B Dubois High School
2201 Pinewood Ave06.2012
Skills
- Cash Handling
- Hard Worker
- Patience
- Great customer service skills
- Team Player
- Multitasking
- Great Communication
- Empathy
- Dedicated Worker
- Leader
- Phone Etiquette
- Problem Solver
Contact
Nottingham, Maryland 21236
Education
2201 Pinewood Ave
Timeline
Rental Subsidy Tech
Baltimore County Office Of Housing
11.2023 - Current
Admin Assistant/Customer Service Representative
Baltimore County Office Of Housing
05.2023 - 11.2023
Activity Assistant
Autumn Lake Healthcare
07.2022 - 03.2023
Childcare Provider
Tiana Loving Children
08.2021 - 07.2022
Admin Assistant
Fleurs D'ave
02.2017 - 09.2019
Admin Assistant
Cannon Consulting Services
01.2016 - 02.2018
Sales Associate/Customer Service
Kohls Department Store
01.2015 - 01.2016
Sales Associate
Olly Shoes
04.2013 - 01.2015
High School Diploma -
W.E.B Dubois High School