Tiana Jones
Houston,TX
Summary
Operations and Revenue Coordinator with over three years of experience managing data tracking, corporate pipelines, and cross-functional deliverables within SaaS and compliance environments. Documented track record of executing high-volume data triage and managing metrics that supported up to 23% year-over-year revenue growth and an 89% client retention rate. Highly proficient in optimizing process documentation and maintaining data integrity using Excel and Salesforce.
Overview
6
6
years of professional experience
Work History
HR Coordinator, Advisory Experts
MITRATECH
Houston, TX
12.2024 - Current
- Triage incoming requests and client inquiries, translating complex operational issues into well-defined, actionable data.
- Support data collection by gathering operational insights and internal feedback from high-volume client message channels.
- Actively document internal processes and suggest site navigation and tech improvements to advance platform efficiencies.
- Manage multiple in-flight deliverables concurrently while collaborating cross-functionally with internal stakeholders to resolve system inquiries.
Account Manager, Acquisitions & Expansion
A-LIGN
Houston, TX
06.2023 - 04.2024
- Collaborated with cross-functional peers to understand business goals, driving a 23% year-over-year increase in revenue.
- Represented the voice of the customer throughout the customer lifecycle, managing an 87% retention rate.
- Met conflicting deadlines by managing multiple client deliverables concurrently in a fast-paced environment.
Recruiting Sourcer / Customer Success Manager
MODE
Houston, TX
09.2021 - 09.2022
- Led project management and cross-functional coordination with hiring managers to support scheduling and intake meetings.
- Drove 89% retention by managing the end-to-end customer journey from onboarding to renewal.
- Boosted quarterly net new ARR by 21% through strategic account management and data tracking.
- Leveraged candidate management systems to securely maintain large quantities of operational data fields.
Inventory Control Analyst
HARRIS HEALTH
Houston, TX
02.2021 - 08.2021
- Managed data tracking for thousands of IT assets, demonstrating high attention to edge cases and detail.
- Maintained accurate IT asset inventory and disposition records across a multi-site hospital system using PeopleSoft.
- Supported the leadership team with rigorous reporting, data analysis, and tracking of operational KPIs.
- Completed 6-Month IT Contract
Lead Circulation Supervisor
ST. JOHN PARISH LIBRARY
Laplace, LA
03.2020 - 01.2021
- Facilitated onboarding and training for all new hires; supervised and coached ~15 circulation desk assistants.
- Led cross-functional customer initiatives across project lifecycle and delivered excellent customer service.
Education
Bachelor of Arts - Sociology
GRINNELL COLLEGE
Grinnell, IASkills
- Operations & Coordination: Ticket Triage, Data Tracking, Operational Insights, Cross-functional Coordination, Process Documentation, Customer Onboarding, Customer Retention, Project Management, Data Visualization
- Tools & Platforms: Asana, Salesforce, Microsoft Office Suite, G-Suite, PeopleSoft
Timeline
HR Coordinator, Advisory Experts
MITRATECH
12.2024 - Current
Account Manager, Acquisitions & Expansion
A-LIGN
06.2023 - 04.2024
Recruiting Sourcer / Customer Success Manager
MODE
09.2021 - 09.2022
Inventory Control Analyst
HARRIS HEALTH
02.2021 - 08.2021
Lead Circulation Supervisor
ST. JOHN PARISH LIBRARY
03.2020 - 01.2021
Bachelor of Arts - Sociology
GRINNELL COLLEGE