Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Hi, I’m
Tiana LePlatte
New York,NY
Summary
Overview
5
years of professional experience
1
Certification
Work History
The NOWRaleigh, North Carolina
Front Desk Receptionist
12.2022 - 06.2023
Job overview
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Collected payments for services and updated accounts to reflect new balances
- Supported professional appearance of office areas by keeping front desk clean and orderly.
TargetRaleigh, North Carolina
Tech Expert - Seasonal
10.2022 - 12.2022
Job overview
- Knowledge of tech products including: video game trends, connected home lifestyle, tech accessories, TV,technology and networking
- Ability to adapt communication style to build trusting relationships with guests and influence tech solutions
- Worked in high pace environment and achieved high customer satisfaction rates by providing optimal customer service.
DreamvilleMultiple Cities, Multiple States
Production Assistant
09.2021 - 10.2022
Job overview
- Adjusted work to match specifications set for different products and work orders
- Managed production with skilled reading and interpretation of work orders and coordination of necessary resources to accomplish objectives
- Stayed ready for expected demands with proactive inventory monitoring and supply management
- Prepared venue for events by setting up and testing equipment prior to start times.
Sally BeautyGarden City, New York
Sales Associate
01.2022 - 06.2022
Job overview
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support.
Urban OutfittersGarden City, New York
Sales Associate
01.2019 - 10.2019
Job overview
- Processed payments quickly to keep customer flow moving
- Accomplished multiple tasks in a fast-paced environment
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Vans off the WallGarden City, New York
Sales Associate
11.2018 - 01.2019
Job overview
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support.
SobolEast Meadow, New York
Barista
09.2018 - 10.2018
Job overview
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Welcomed guests with friendly smiles and positive attitude
- Prepared and prepped food with speed and accuracy to minimize customer wait times.
Education
Nassau Community College
Associate in Arts (A.A.) - Liberal Arts
University Overview
Skills
- Team collaboration
- Hospitality and accommodation
- Strong communication
- Time management
- Self motivation
- Positive and professional
- Customer service
- Conflict resolution
- Sales and marketing
Certification
New York City SST-302 2-Hour Drug and Alcohol
05/27/2023
Awareness for Construction
Timeline
Front Desk Receptionist
The NOW
12.2022 - 06.2023
Tech Expert - Seasonal
Target
10.2022 - 12.2022
Sales Associate
Sally Beauty
01.2022 - 06.2022
Production Assistant
Dreamville
09.2021 - 10.2022
Sales Associate
Urban Outfitters
01.2019 - 10.2019
Sales Associate
Vans off the Wall
11.2018 - 01.2019
Barista
Sobol
09.2018 - 10.2018
Nassau Community College
Associate in Arts (A.A.) - Liberal Arts
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