Tiana Richie
Spokane,WA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Phlebotomist
Vita Mobile Medical Support Service
2026.04 - Current
- Conducted mobile blood collection services at various locations, prioritizing patient comfort and care.
- Educated patients on blood draw procedures, enhancing their understanding and reducing anxiety during collections.
- Responded professionally to adverse reactions during blood draws, maintaining calm and ensuring patient safety.
- Adhered strictly to HIPAA regulations, safeguarding patient information throughout the mobile phlebotomy process.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Phlebotomist
MultiCare Valley Hospital
2024.07 - 2026.04
- Verified specimen information, completed data entry and properly matched patient information to specimens.
- Collected specimens from patients in rooms, emergency department and other hospital units.
- Cleaned, sanitized and maintained department equipment and work areas according to facility standards.
- Performed blood draws on patients with challenging veins, earning recognition for exceptional technical skills and patient care.
- Received and packed specimens and expedited delivery process for lab processing.
- Understood and adhered to HIPAA policies, procedures and regulations to maintain patient confidentiality.
- Used patient-centered approach to phlebotomy, resulting in increased patient comfort and positive overall experience.
- Maintained specimen integrity from collection point and up to point transferred to technical staff.
- Responded calmly and professionally to any adverse reactions during blood collection.
- Explained blood draw procedures to patients, reducing anxiety and gaining cooperation.
- Followed strict protocols for infection control to ensure safety of patients and staff.
- Conducted bedside blood draws for hospitalized patients with limited mobility.
- Assisted in training new phlebotomists on proper techniques and safety protocols.
- Collaborated with patients, doctors and nursing staff to maintain continuity of care.
- Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize risk of spreading diseases and bacteria.
- Developed innovative solutions to improve efficiency in data collection processes.
- Compiled and analyzed statistical data using specialized software.
Assistant Manager
S&W Marketing LLC
2018.01 - 2026.01
- Provided guidance to students on how to navigate the Learning Management System.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Assisted faculty in creating course materials and activities that support learning objectives.
- Developed online assessments and quizzes for student evaluation purposes.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Tutored students one-on-one to help progress through program.
Learning Ambassador/Package Handler
Amazon
2022.07 - 2024.03
- Organized packages according to type, size, destination, and other specifications.
- Managed inventory levels by tracking incoming and outgoing packages.
- Labeled parcels accurately according to company guidelines.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Provided guidance to students on how to navigate the learning management system.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
Front End Cashier
Wal-Mart Supercenter
2021.01 - 2022.07
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Performed other duties as assigned by management.
Cashier
KFC Taco Bell
2018.01 - 2020.12
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers and provided friendly customer service.
- Processed payments, gave change and issued receipts for orders.
- Operated cash registers, credit card machines and other related equipment accurately.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with food items and supplies as needed.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Mead High School
Spokane, WA01.2021
Some Years of College - undefined
Spokane Community College
Spokane, WA07.2022
Skills
- Customer Service
- Written Communication
- Scheduling
- Multitasking
- Analytical Thinking
- Communication Skills
- Computer Operation
- Organizational Skills
- Team building
- Problem-solving aptitude
- Teamwork and Collaboration
- Patient care
- Specimen handling
- Order of draw
- Venipuncture
- HIPAA compliance
- Patient support
- Paperwork processing
Timeline
Phlebotomist
Vita Mobile Medical Support Service
2026.04 - Current
Phlebotomist
MultiCare Valley Hospital
2024.07 - 2026.04
Learning Ambassador/Package Handler
Amazon
2022.07 - 2024.03
Front End Cashier
Wal-Mart Supercenter
2021.01 - 2022.07
Assistant Manager
S&W Marketing LLC
2018.01 - 2026.01
Cashier
KFC Taco Bell
2018.01 - 2020.12
Some Years of College - undefined
Spokane Community College
High School Diploma -
Mead High School