Tiana Serrano
Frederick,CO
Summary
Compassionate and driven nursing student with practical knowledge gained through rigorous clinical practice and academic studies. Demonstrated ability in patient care, health assessment, and medication administration. Strong interpersonal skills showcased through providing empathetic support to patients and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Can provide letters of recommendation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Service Specialist/Manager
Allegiance Home Care
Thornton, CO
08.2014 - Current
- Developed and maintained a system to track employee performance, attendance, and training.
- Participated in recruitment activities such as interviewing prospective candidates for open positions within the department.
- Monitored the quality of care provided by CNAs to ensure compliance with standards.
- Performed regular evaluations of CNAs to assess their competency level in providing patient care.
- Interacted with patients, families, physicians, nurses, social workers, therapists as needed.
- Reviewed incident reports involving CNAs and took corrective action as needed.
- Provided one-on-one mentoring sessions with CNAs to help them develop necessary skills.
- Assisted in developing schedules for CNA staff ensuring adequate coverage during all shifts.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
CNA
Self-employeed
07.2008 - 07.2014
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Documented all care actions by completing records and logs in medical software system.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Cash Handler
JOANN Fabrics And Crafts
Northglenn , Co
06.2007 - 07.2009
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
Education
CNA - Healthcare
Denver CNA School
Denver 06.2010
Diploma -
Legacy High School
Broomfield, CO05.2007
Some College (No Degree) - Nursing
Denver College of Nursing
Denver, COSkills
- Documentation skills
- Medical terminology knowledge
- Recordkeeping strengths
- Staff education and training
- Complaint resolution
- Catheter Care
- Specimen Collection
- Patient Assessments
- Patient Feeding
- wound care (Stage 1 - unstagable)
- Infection control standards
- Patient Monitoring
- IV setup
- ADL Assistance
- Vent/Trach care and suction
- peg tube knowledge
- Medication Administration
- Task Prioritization
- Self-Directed and Motivated
- Punctual and Dependable
- Positive Attitude
Certification
- SNA MEMBER
- American Heart Association -BLS ex:06/2025
Timeline
Client Service Specialist/Manager
Allegiance Home Care
08.2014 - Current
CNA
Self-employeed
07.2008 - 07.2014
Cash Handler
JOANN Fabrics And Crafts
06.2007 - 07.2009
CNA - Healthcare
Denver CNA School
Diploma -
Legacy High School
Some College (No Degree) - Nursing
Denver College of Nursing