Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiana Spencer

Baltimore,USA

Summary

Dedicated administrative assistant with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented and decisive, equipped with strong multitasking skills and sound judgment. Experienced in delivering accurate clerical and operational support in high-volume office settings. Proficient in managing office supplies, paperwork, and project requirements efficiently.

Overview

7
7
years of professional experience

Work History

Administrative Assistant & Office Manager

LTH Accounting Services
Towson, Maryland
03.2023 - Current
  • Delivered responsive and professional communication to over 300 clients, handling 20–30 email inquiries per day.
  • Scheduled 15–20 virtual meetings per week, and maintained calendar accuracy across a seven-person accounting team.
  • Onboarded 80+ new clients by collecting documentation, setting up accounts, and distributing welcome materials.
  • Created and shared informational packets that reduced client confusion and cut onboarding time by 25%.
  • Maintained a digital and physical filing system for over 1,000 documents, ensuring 100% audit readiness.
  • Generated 40–60 monthly invoices in QuickBooks, tracked payments, and resolved billing issues promptly.
  • Coordinated internal deadlines to improve workflow efficiency, helping to reduce turnaround times during tax season.
  • Managed high-volume inboxes and drafted timely responses, keeping clients and team members informed.

Administrative Support Specialist

Edgewood Elementary School
Edgewood, MD
04.2021 - 12.2022
  • Managed the front desk and phones, fielding calls and daily walk-ins from parents, staff, and students.
  • Answered inquiries about school policies and programs, improving family engagement, and reducing miscommunications.
  • Supported four internal departments with scheduling, document preparation, and staff coordination.
  • Processed and verified over 200 student records and enrollment forms with accuracy.
  • Created letters, spreadsheets, and reports for weekly distribution using Microsoft Office and Google Docs.
  • Operated and maintained office equipment, helping to avoid downtime during peak hours.
  • Maintained organized filing systems with over 1,000 records, ensuring quick access for admin and staff needs.

Administrative Assistant

Sweet Potato Kids
Randallstown, Maryland
09.2018 - 12.2020
  • Greeted visitors daily while ensuring secure access and compliance with building procedures.
  • Logged building entries and exits for safety and compliance tracking.
  • Answered phone calls daily and provided helpful information to staff and clients.
  • Organized and filed over 500 client and internal documents to improve team access and office efficiency.
  • Performed data entry and filing tasks with accuracy and efficiency.

Education

Some College (No Degree) - Business Administration

Harford Community College
Bel Air, MD

Some College (No Degree) - Accounting And Finance

Albright College
Reading, PA

Skills

  • Microsoft Office Suite
  • Google Workspace
  • Client communication
  • Calendar management, scheduling, and coordination
  • Document preparation
  • Data verification
  • Data entry and records management
  • QuickBooks billing and invoice processing
  • Scheduling and coordination
  • Written and verbal communication
  • Report preparation
  • IT troubleshooting
  • Inventory tracking
  • Supply ordering
  • Attention to detail
  • Problem solving
  • Multi-tasking
  • Confidentiality and data integrity
  • Typing speed: 62 WPM

References

References available upon request.

Timeline

Administrative Assistant & Office Manager

LTH Accounting Services
03.2023 - Current

Administrative Support Specialist

Edgewood Elementary School
04.2021 - 12.2022

Administrative Assistant

Sweet Potato Kids
09.2018 - 12.2020

Some College (No Degree) - Business Administration

Harford Community College

Some College (No Degree) - Accounting And Finance

Albright College

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