Tiana White-Holloway
Somerset
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Service Coordinator
AJ Jersey
01.2023 - 12.2023
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
Shift Manager | Bartender
Tequila And Tacos
09.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained a number of new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Assistant Manager
Havana Bay
05.2021 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Dedicated Support Team Representative
Iquiva
01.2020 - 03.2022
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Owner | General Manager
Material Girlz
06.2019 - 03.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Applied Science - Sports Management
Lackawanna College
Scranton, PA05.2010
Skills
- Meeting Preparation
- Customer Needs Assessments
- Staff Training
- Managing Multiple Tasks
- Clerical Support
- Administrative Support
- Verbal and Written Communication
- Staff Management
- Project Management
- Team Leadership
- Client Correspondence
- Microsoft Word/ Excel
- Quality Assurance
- Staff Development
Timeline
Service Coordinator
AJ Jersey
01.2023 - 12.2023
Shift Manager | Bartender
Tequila And Tacos
09.2022 - Current
Assistant Manager
Havana Bay
05.2021 - 02.2022
Dedicated Support Team Representative
Iquiva
01.2020 - 03.2022
Owner | General Manager
Material Girlz
06.2019 - 03.2020
Associate of Applied Science - Sports Management
Lackawanna College
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