Summary
Overview
Work History
Education
Skills
Timeline
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Tiana Williams

Denver,CO

Summary

Dependable Lead Sales Associate with 3 years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.

Overview

3
3
years of professional experience

Work History

Team Lead Sales Associate

The Body Shop, Store
Denver, CO
08.2023 - Current
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales.
  • Utilized strong problem solving abilities when resolving conflicts between employees or customers.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.

Kiosk Supervisor

Love From the USA
Denver, CO
11.2022 - 05.2023
  • Supervised the daily operations of the kiosk, ensuring that all policies and procedures were followed.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained new employees on how to use the kiosk systems and equipment.
  • Coordinated restocks to keep retail displays organized and full for customers.

Gate Agent

Worldwide Flight Services
Denver, CO
09.2020 - 02.2022
  • Kept abreast of relevant safety announcements issued by the FAA concerning air travel.
  • Performed administrative duties such as filing paperwork or entering data into computer systems.
  • Printed itineraries and tickets for average of 200 passengers each day.
  • Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
  • Resolved customer complaints in an efficient manner while adhering to company policies.
  • Assisted disabled passengers or those requiring special attention during their travel experience.

Education

Certificate Of Completion - Aviation

JetBlue University
Orlando, FL
11-2020

High School Diploma -

North High School
Denver, CO
05-2019

Skills

  • Inventory Control
  • Sales Strategy
  • Retail Store Operations
  • File Management
  • Database Entry
  • Scheduling and Calendar Management

Timeline

Team Lead Sales Associate

The Body Shop, Store
08.2023 - Current

Kiosk Supervisor

Love From the USA
11.2022 - 05.2023

Gate Agent

Worldwide Flight Services
09.2020 - 02.2022

Certificate Of Completion - Aviation

JetBlue University

High School Diploma -

North High School

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