TIANDRA HESLOP
Kroger Pharmacy
Fairburn
4
years of professional experience
Aspiring healthcare professional with a solid foundation in pharmacy operations, insurance processing, and patient communication, actively pursuing a Patient Access Representative position. Committed to enhancing healthcare efficiency while providing exceptional and compassionate service to patients. Proven ability to navigate complex healthcare systems and foster positive patient experiences. Eager to contribute skills and dedication to a dynamic healthcare team.
Work History
Pharmacy Technician
2 Years 8 Months- Process 50+ prescriptions daily while ensuring compliance with HIPAA regulations, pharmacy laws, and company policies.
- Conducts medication inventory checks and monitor expiration dates according to company guidelines.
- Create and update an average of 50+ patient profiles daily in Pharmacy Software following HIPPA confidentiality.
- Verify insurance claims related to prescription coverage and assist patients with copay assistance programs when applicable.
- Communicate with patients daily to address prescription questions, insurance concerns, and general pharmacy inquiries in a high-volume environment.
Team Member
10 Months- Provided high-quality customer service in a fast-paced environment while assisting 100+ guests per shift.
- Utilized teamwork, communication, and order tracking systems to ensure timely and accurate order fulfillment during peak hours.
- Managed payment processing systems and improved checkout experience for 100+ daily customers.
Cashier Associate/Customer Service Representative
7 Months- Managed customer transactions while providing professional and friendly customer service.
- Assisted customers with inquiries and resolved issues while maintaining professional customer service.
- Trained new associates on POS systems, front-end procedures, and service standards.
Education
Certified Clinical Medical Assistance
Expected Completion December 2026
Bachelor of Science - Biology
Associate of Science - Biology
Skills
HIPAA Compliance
Insurance Verification
Prescription Processing
Patient Communication
Data Entry
Customer Service
Inventory Management
Healthcare Administration Support
Prescription filling
Drug inventory control
AWARDS AND HONORS
National Society of Leadership and Success - April 2023, Phi Theta Kappa Honors - January 2022, National Honors Society - September 2019
Timeline
Pharmacy Technician
Kroger Pharmacy
10.2023 - CurrentRead More
Team Member
Chick-Fil-A
10.2022 - 08.2023Read More
Cashier Associate/Customer Service Representative
Burlington Coat Factory
03.2022 - 10.2022Read More
Georgia Military College
Associate of Science from Biology
Read More
Georgia State University
Bachelor of Science from Biology
Read More
Clinical Skill Institution
Certified Clinical Medical Assistance
Read More