Tianeisha Nall
Decatur,GA
Summary
Dynamic Customer Care Professional with a proven track record at Assurant, excelling in complaint handling and problem resolution. Recognized for enhancing customer satisfaction through effective communication and adaptability. Skilled in data management, I efficiently processed claims and managed high call volumes, ensuring timely service delivery and fostering collaboration across departments.
Overview
2027
2027
years of professional experience
Work History
Customer Care Professional
Assurant
03.2023 - Current
- Facilitated customer inquiries by delivering accurate information and efficiently resolving issues.
- Managed account updates and processed claims, ensuring timely and precise handling of customer requests.
- Collaborated with team members to enhance service delivery, contributing to improved customer satisfaction ratings.
- Streamlined communication processes between departments, fostering better collaboration and faster issue resolution.
- Streamlined company processes for better efficiency, managing high call volume while maintaining exceptional service.
- Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.
Accounts Receivable Clerk
Alsco
2022 - 2024
- Processed customer invoices accurately and efficiently to ensure timely payments.
- Recorded daily transactions in accounting software for accurate financial reporting.
- Assisted in resolving discrepancies in accounts by communicating with clients and internal teams.
- Monitored aging reports to identify overdue accounts and initiate collection efforts.
Education
No Degree - Business Management
Thomas Edison State University
Trenton, NJSkills
- Customer service excellence
- Complaint handling
- Data management
- Inbound call answering
- Customer service
- Time management
- Active listening
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Verbal and written communication
Timeline
Customer Care Professional
Assurant
03.2023 - Current
Accounts Receivable Clerk
Alsco
2022 - 2024
No Degree - Business Management
Thomas Edison State University