Tianeisha Nall
Decatur,GA
Summary
Dynamic Customer Care Professional with a proven track record at Assurant, excelling in complaint handling and problem resolution. Recognized for enhancing customer satisfaction through effective communication and adaptability. Skilled in data management, I efficiently processed claims and managed high call volumes, ensuring timely service delivery and fostering collaboration across departments.
Overview
2027
2027
years of professional experience
Work History
Customer Care Professional
Assurant
R
03.2023 - Current
- Facilitated customer inquiries by delivering accurate information and efficiently resolving issues.
- Managed account updates and processed claims, ensuring timely and precise handling of customer requests.
- Collaborated with team members to enhance service delivery, contributing to improved customer satisfaction ratings.
- Streamlined communication processes between departments, fostering better collaboration and faster issue resolution.
- Streamlined company processes for better efficiency, managing high call volume while maintaining exceptional service.
- Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.
Accounts Receivable Clerk
Alsco
Doraville
2022 - 2024
- Processed customer invoices accurately and efficiently to ensure timely payments.
- Recorded daily transactions in accounting software for accurate financial reporting.
- Assisted in resolving discrepancies in accounts by communicating with clients and internal teams.
- Monitored aging reports to identify overdue accounts and initiate collection efforts.
Education
No Degree - Business Management
Thomas Edison State University
Trenton, NJSkills
- Customer service excellence
- Complaint handling
- Data management
- Inbound call answering
- Customer service
- Time management
- Active listening
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Verbal and written communication
Timeline
Customer Care Professional
Assurant
03.2023 - Current
Accounts Receivable Clerk
Alsco
2022 - 2024
No Degree - Business Management
Thomas Edison State University