Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
Generic

Tianjing Wang

Santa Barbara,CA

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Positive and analytical with knack for turning data into actionable insights. Comprehensive understanding of statistical analysis and data visualization tools such as SQL and Tableau. Dedicated and hard-working with passion for Big Data.

Overview

6
6
years of professional experience

Work History

Teaching Assistant

Disney English
08.2012 - 07.2013
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Organized materials in classroom spaces based on learning plans, activity stations or other requirements outlined by teachers.
  • Coordinated with parents and teachers to discuss student progress and address concerns.


Customer Service Representative

Volkswagen Financial Services
11.2007 - 02.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Skills

  • Positive Attitude
  • Attention to Detail
  • Punctual and Dependable
  • Calm and Patient Demeanor
  • Strong Work Ethic and Dependable
  • Computer and Microsoft Office Skills

Accomplishments

  • Earned certification in IBM Data Science.
  • Earned certification in Google Data Analytics.
  • Earned certification in Python for Everybody.
  • Self-taught SQL Structural Query Language.
  • Self-taught Tableau a visual analitic tool

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Teaching Assistant

Disney English
08.2012 - 07.2013

Customer Service Representative

Volkswagen Financial Services
11.2007 - 02.2011

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Tianjing Wang