Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tianna Clarke

Stone Mountain,GA

Summary

Self-motivated Operations Manager successful in collaborating with consultants, store leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

9
9
years of professional experience

Work History

Operations Manager

CVS Pharmacy
Norcross, GA
04.2023 - Current
  • Supervise day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Resolve customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Manage staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Shift Supervisor

CVS Pharmacy
Norcross, GA
01.2023 - 04.2023
  • Was promoted from Shift Supervisor to Operations Manager
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Provided on-the-job training to new staff members.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.

Office Worker

Graham Urological Center
Christiansted, USVI
02.2020 - 12.2020
  • Meeting, greeting and talking to patients.
  • Organized filing systems, maintained records, and updated databases.
  • Performed general clerical duties such as photocopying, faxing, mailing.
  • Processed invoices, contacted insurance companies and other financial documents.
  • Monitored incoming messages on voicemail system ensuring prompt response times.

Shift Supervisor

Kentucky Fried Chicken
Frederiksted, USVI
03.2020 - 09.2020
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.

Cashier

Burlington
Hallandale, FL
09.2018 - 04.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Store Associate

Champs Shoe Store
Christiansted, USVI
06.2015 - 07.2017
  • Demonstrated excellent customer service skills at all times.
  • Ensured the cleanliness and tidiness of the store.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Addressed customer complaints in a professional manner.

Education

High School Diploma -

Free Will Baptist Christian School
Christiansted, USVI
06-2017

Skills

  • Program Administration
  • Incidents Management
  • Health and Safety Compliance
  • Performance Monitoring
  • Inventory Management
  • Document Control
  • Workflow Optimization
  • Production
  • Time Management
  • Determination

Timeline

Operations Manager

CVS Pharmacy
04.2023 - Current

Shift Supervisor

CVS Pharmacy
01.2023 - 04.2023

Shift Supervisor

Kentucky Fried Chicken
03.2020 - 09.2020

Office Worker

Graham Urological Center
02.2020 - 12.2020

Cashier

Burlington
09.2018 - 04.2019

Store Associate

Champs Shoe Store
06.2015 - 07.2017

High School Diploma -

Free Will Baptist Christian School
Tianna Clarke