Tianna Desrosiers
Anoka,MN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
In home services/Office PCA
Avalon home health care
Anoka, Minnesota
03.2023 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Ensured clean and organized environment to enhance client happiness and safety.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Used approved crisis intervention techniques in emergency situations.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built strong rapport with patients to promote quality care and trust.
- Transported clients to doctor's appointments and errands.
- Oversaw client's well-being, safety, and comfort in alignment with physician directives.
pit dealer
Running aces
Forest Lake, Minnesota
06.2022 - 12.2022
- Facilitated card games, promoting adherence to house rules to enhance player experience.
- Monitored table activity, maintaining a fair and enjoyable gaming environment.
- Ensured accurate handling of chips and cash during transactions at the table.
- Resolved player disputes, ensuring adherence to protocols to uphold fairness and trust.
- Engaged players at tables, creating an enjoyable atmosphere that encouraged return visits.
- Prepared gaming tables before shifts, ensuring all equipment was ready for play.
- Followed federal and state regulations along with company policies.
- Kept game tables clean and organized, ensuring a pleasant gaming environment.
Education
High School Diploma -
Forest Lake High School
Forest Lake, MN10-2019
Some College (No Degree) - Certificate For Call Center Agent
Anoka Ramsey Community College
Anoka, MNSkills
- Customer relationship management
- Conflict resolution
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Adaptability to change
- Team collaboration
- Patience and tolerance
- Keen observation
- Basic computer literacy
- Cash handling
- Strong mental math
- Accurate payout calculations
- Rules enforcement
- Table game management
- Maintaining game pace
- Table monitoring
- Crowd control
- Stress management
- Card game facilitation
- Presentation skills
- Maintaining game pace
Timeline
In home services/Office PCA
Avalon home health care
03.2023 - Current
pit dealer
Running aces
06.2022 - 12.2022
High School Diploma -
Forest Lake High School
Some College (No Degree) - Certificate For Call Center Agent
Anoka Ramsey Community College