Tianna Firms
Fredericksburg,VA
Summary
Ambitious sales associate with 3 years of experience in sales and building customer relationships. Successful at creating innovative ways to approach tasks and building rapport to increase sales. Committed to effective customer relations and accurate data management. Capable of collaborating with various levels of personnel. Proficient at oral and written communication as well as leadership.
Overview
4
4
years of professional experience
Work History
Security Specialist
ADT Security
02.2022 - Current
- Coordinated with external consultants and installation members to validate the effectiveness of implemented security systems, identifying areas for improvement during sales & installations.
- Conducted training sessions for coworkers on various aspects of the job including soft skills development, product knowledge enhancement, procedural updates, and building rapport.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Designed security systems based on customer's wants & needs all while staying within budget.
- Supervises/trains 6 subordinates to help each individual reach their full potential within the organization.
Online Grocery Personal Shopper
Walmart
10.2020 - 02.2022
- Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Managed inventory control by accurately tracking purchased items and reporting discrepancies to store management.
Education
High School Diploma -
James Monroe High School
Fredericksburg, VA05.2020
Skills
- Professionalism
- Upselling
- Promotional support
- Product Sales
- Relationship Building
- Excellent Written & Verbal Communication
- Strategic Planning
- Detail Oriented
- Listening Skills
- Customer Service
- Problem-solving
- Time Management
Timeline
Security Specialist
ADT Security
02.2022 - Current
Online Grocery Personal Shopper
Walmart
10.2020 - 02.2022
High School Diploma -
James Monroe High School
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