Tianna Henderson
Atlanta,GA
Summary
Compassionate and detail-oriented professional with over six years of experience in operations, property management, program support, and client services. Skilled in coordinating daily operations, maintaining regulatory compliance, managing documentation, and building positive relationships with residents, community partners, and cross-functional teams. Recognized for strong organizational skills, effective communication, and a people-centered approach to problem solving while supporting efficient operations and exceptional service delivery.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Property Manager
Guardian & Brokerage Management
09.2025 - Current
- Support daily operations across three residential communities, max 56 unit occupancy. Including Fair Housing properties and Low-Income Housing Tax Credit property.
- Prepare, maintain, and submit reports, resident files, and property documentation with accuracy and attention to detail.
- Process resident payments and maintain financial records using Yardi, AppFolio, and QuickBooks.
- Complete resident recertification's, lease renewals, move-ins, and move-outs.
- Coordinated maintenance requests, ensuring timely response from service providers.
- Coordinate property inspections and vendor services.
- Plan and coordinate resident engagement events.
- Ensure compliance with Fair Housing and affordable housing regulations.
- Assisted in managing tenant inquiries and resolving issues effectively.
Career Specialist
Goodwill
02.2024 - 09.2025
- Supported over 30 participants daily, through career development programs by conducting interviews, identifying goals, and creating individualized employment plans.
- Providing coaching, resources, and ongoing support to help individuals overcome barriers and achieve employment and stability goals.
- Connected participants with community resources, transportation assistance, and other supportive services to improve program success.
- Facilitated orientations, workshops, and program activities while maintaining participant engagement through completion.
- Collaborated with community partners and internal teams to provide holistic support focused on career, wellness, and personal development.
Leasing Consultant
Rangewater Management
09.2022 - 02.2024
- Managed leasing activities including property tours, prospect follow-up, applications, and resident onboarding to support occupancy goals.
- Built strong resident relationships by addressing inquiries, coordinating communication, and providing a positive leasing experience.
- Processed applications, verified documentation, and maintained accurate resident records in compliance with housing policies.
- Supported daily property operations through reporting, administrative tasks, and collaboration with property management teams.
Case Manager Level 2
SMA Healthcare
01.2021 - 07.2022
- Managed a diverse caseload of over 30 clients and created individualized service plans.
- Connected clients with housing, healthcare, employment, and community resources.
- Conducted assessments and monitored client progress toward goals.
- Collaborated with community partners and interdisciplinary teams.
- Maintained accurate documentation and regulatory compliance
- Provided crisis intervention, advocacy, and problem resolution
Care Coordinator
SMA Healthcare
08.2020 - 01.2021
- Coordinated services and resources to support over 20 individuals in achieving personal, health, and wellness goals.
- Conducted assessments, maintained client records, and connected individuals with appropriate community resources.
- Collaborated with providers, support teams, and community partners to ensure continuity of care.
- Provided client advocacy, transportation support, and ongoing communication to reduce barriers and improve client engagement.
Behavioral Health Technician
SMA Healthcare
06.2019 - 08.2020
- Provided direct support to over 30 individuals receiving behavioral health services while promoting safety, stability, and daily living skills.
- Built rapport with clients through compassionate communication, active listening, and individualized support.
- Documented client progress, maintained accurate records, and collaborated with care teams to support treatment goals.
- Assisted with program activities and encouraged client participation in structured wellness and skill building activities.
Education
Master of Science - Aromatherapy & Ayurveda
Maharishi International University
Fairfield, IA05-2027
Bachelor of Science - Psychology
Bethune-Cookman University
Daytona Beach, FL05-2020
Skills
- Program coordination
- Workflow Management
- Conflict resolution
- Crisis Intervention
- Resource navigation
- Documentation and Reporting
- Regulatory Compliance
- Process Improvement
- Community & Client Relations
- Client Advocacy
- Behavioral health support
- Trauma-Informed Care
- Microsoft office suite
- Calendar management
- Data Entry
- Interviewing & Assessment
- Training & Facilitation
- Lease administration
- Fair housing compliance
- Cross-Functional Collaboration
- Resident Retention
- Organizational Leadership
- Event coordination
- Customer Service Excellence
Certification
- CPR & First Aid, renewed 2025
- Holy Fire Reiki Levels l & ll, The Self Love Lifestyle - Dec 2024
- 200HR Trauma-Informed Yoga Instructor, School of Yoga Institute - Oct 2024
- Self Love Coach, The Self Love Lifestyle - Oct 2022
Timeline
Assistant Property Manager
Guardian & Brokerage Management
09.2025 - Current
Career Specialist
Goodwill
02.2024 - 09.2025
Leasing Consultant
Rangewater Management
09.2022 - 02.2024
Case Manager Level 2
SMA Healthcare
01.2021 - 07.2022
Care Coordinator
SMA Healthcare
08.2020 - 01.2021
Behavioral Health Technician
SMA Healthcare
06.2019 - 08.2020
Master of Science - Aromatherapy & Ayurveda
Maharishi International University
Bachelor of Science - Psychology
Bethune-Cookman University