Porche Mason

Assistant Community Property Manager | March 2025 – Present

• Manage daily operations for a multifamily housing community, supporting occupancy, compliance, collections, resident relations, and operational performance.
• Prepare and analyze occupancy, leasing, delinquency, collections, and operational reports for management review.
• Research and resolve resident concerns, account discrepancies, and operational issues while maintaining high levels of customer service.
• Coordinate with legal counsel, housing agencies, vendors, and residents regarding account resolution, housing assistance programs, and compliance matters.
• Maintain resident files and documentation in accordance with fair housing requirements, company policies, and regulatory standards.
• Monitor delinquency activity, prepare notices, coordinate collection efforts, and maintain accurate financial records.
• Assist with implementation of policies, procedures, and operational improvements to increase efficiency and service delivery.
• Support community outreach initiatives, resident events, and local partnership programs to enhance resident engagement and retention.
• Generate correspondence, reports, and administrative documentation for residents, corporate leadership, and external stakeholders.
• Utilize Yardi Voyager and RentCafe to manage resident records, leasing activity, financial transactions, and reporting functions.

• Guide buyers, sellers, renters, and investors through residential real estate transactions while ensuring compliance with state and federal regulations.
• Conduct client consultations to assess housing needs, financial goals, location preferences, and budget requirements.
• Research market trends, property values, comparable sales, and neighborhood data to support informed decision-making.
• Prepare, review, and negotiate purchase agreements, listing agreements, leases, disclosures, and transaction documents.
• Coordinate transactions between clients, lenders, title companies, attorneys, inspectors, and other stakeholders to ensure successful closings.
• Maintain detailed records and transaction files in accordance with real estate licensing requirements and brokerage standards.
• Assist clients with housing searches, relocation planning, rental housing options, and homeownership opportunities.
• Resolve client concerns and complex transaction issues while delivering exceptional customer service throughout the transaction process.
• Develop and maintain professional relationships through networking, community outreach, referrals, and business development efforts.
• Educate clients on financing options, housing market conditions, and the home buying, selling, and leasing process.

• Led daily leasing operations for a luxury multifamily community, overseeing leasing performance, occupancy goals, and resident retention initiatives.
• Supervised and coached leasing staff to ensure achievement of leasing, customer service, and operational objectives.
• Analyzed leasing trends, traffic reports, conversion metrics, and market conditions to support occupancy and revenue goals.
• Developed and implemented outreach, marketing, and resident engagement strategies to increase community visibility and leasing activity.
• Maintained compliance with Fair Housing regulations, company policies, and leasing procedures.
• Coordinated resident communications, issue resolution, and service recovery efforts to enhance resident satisfaction and retention.
• Prepared and reviewed leasing reports, occupancy reports, and operational performance metrics for management review.
• Managed applicant screening, lease administration, renewals, and move-in processes while ensuring accuracy and compliance.
• Collaborated with maintenance, management, and corporate teams to support community operations and resident experience.
• Utilized property management software and reporting tools to maintain resident records, leasing activity, and operational data.

• Assisted in overseeing daily operations of a multifamily residential community, supporting occupancy, compliance, resident relations, and financial performance.
• Managed resident accounts, monitored delinquency activity, coordinated collection efforts, and maintained accurate financial records.
• Prepared leasing, occupancy, delinquency, and operational reports for management review.
• Researched and resolved resident concerns, account discrepancies, and service-related issues.
• Maintained resident files and documentation in compliance with Fair Housing requirements, company policies, and regulatory standards.
• Coordinated with vendors, maintenance teams, legal partners, and residents to support efficient community operations.
• Assisted with lease administration, renewals, move-ins, move-outs, and resident retention initiatives.
• Utilized Yardi Voyager and RentCafe to manage resident records, financial transactions, and operational reporting.

• Maintained high occupancy levels through effective leasing, prospect follow-up, and resident retention efforts.
• Conducted property tours, managed prospect pipelines, and converted leads into signed leases.
• Verified applicant information, reviewed supporting documentation, and ensured compliance with Fair Housing regulations and company policies.
• Assisted with resident account inquiries, rent collections, and delinquency follow-up.
• Coordinated move-in and renewal processes while maintaining accurate leasing documentation.
• Developed relationships with local businesses and community organizations to support outreach and marketing initiatives.
• Consistently delivered exceptional customer service, resulting in positive resident experiences and increased resident satisfaction.

• Responded to high-volume customer inquiries regarding accounts, billing, service requests, and utility programs.
• Researched and resolved account discrepancies, payment concerns, and customer complaints through detailed investigation and follow-up.
• Maintained accurate customer records and documentation in accordance with organizational policies and procedures.
• Prepared correspondence and provided information regarding account services, payment options, and service-related issues.
• Utilized multiple databases and software systems to track, monitor, and resolve customer inquiries efficiently.
• Collaborated with internal departments to ensure timely resolution of customer concerns and account matters.
• Consistently met performance, quality assurance, and customer satisfaction goals in a remote work environment.