TIANNA HOLMES-COOPER
AUGUSTA,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Centralized Scheduler
Augusta University Medical Center
Augusta, GA
09.2023 - Current
- Collaborated with physicians, nurses and other clinical staff to ensure accurate patient scheduling.
- Coordinated communication between patients and healthcare providers regarding appointment times.
- Utilized computer software programs to enter data into the centralized scheduling system.
- Provided assistance with insurance verification process prior to booking an appointment.
Machine Operator
Kimberly-Clark
Beech Island, SC
06.2020 - 05.2023
- Set up and operate machine tools to produce precision parts and instruments.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
Team Leader
Sitel Call Center
Augusta, GA
08.2017 - 06.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Provided coaching and feedback on employee performance, encouraging professional development.
Customer Service Representative
Convergent Outsourcing
Augusta, GEORGIA
11.2014 - 07.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Mentored new employees on procedures and policies to maximize team performance.
Education
GED -
Augusta Technical College
Augusta, GA01-2011
Some College (No Degree) - Business Administration
Augusta Technical College
Augusta, GASkills
- Meeting planning
- Appointment Coordination
- Maintaining confidentiality
- Follow-up skills
- Insurance Verification
- HIPAA Compliance
References
References available upon request.
Timeline
Centralized Scheduler
Augusta University Medical Center
09.2023 - Current
Machine Operator
Kimberly-Clark
06.2020 - 05.2023
Team Leader
Sitel Call Center
08.2017 - 06.2020
Customer Service Representative
Convergent Outsourcing
11.2014 - 07.2017
GED -
Augusta Technical College
Some College (No Degree) - Business Administration
Augusta Technical College
Similar Profiles
Lydia BaxleyLydia Baxley
CT Senior Radiographer at Augusta University Medical CenterCT Senior Radiographer at Augusta University Medical Center
Wanda WilliamsWanda Williams
Med Surge Nursing at Augusta University Medical CenterMed Surge Nursing at Augusta University Medical Center
Eric LawsonEric Lawson
Environmental Service Technician at Augusta University Medical CenterEnvironmental Service Technician at Augusta University Medical Center
Mercedes GilchristMercedes Gilchrist
Patient Access Team Lead at Augusta University Medical CenterPatient Access Team Lead at Augusta University Medical Center
Leo HooperLeo Hooper
Landscaping Crew Leader at Grizzly Landscaping and FenceLandscaping Crew Leader at Grizzly Landscaping and Fence