Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tianna Howard

Houston,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Shift Manager

Mac Pizza Management
Houston, TX
09.2021 - Current
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Team Member

Canes Chicken Fingers
Houston, TX
08.2020 - 03.2021
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Babysitter

Neal Family
Houston, TX
02.2020 - 07.2020
  • Assisted children with homework assignments and special projects across different subjects.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated positively with children and guardians.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Reassured children when upset providing emotional support and stability.
  • Guided school homework and read bedtime stories to support development.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Coordinated playdates and outings to meet children's physical and social needs.

Education

High School Diploma -

Elsik High School
Houston, TX
01.2016 - 07.2020

Skills

    Accurate money handling

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Timeline

Shift Manager

Mac Pizza Management
09.2021 - Current

Team Member

Canes Chicken Fingers
08.2020 - 03.2021

Babysitter

Neal Family
02.2020 - 07.2020

High School Diploma -

Elsik High School
01.2016 - 07.2020

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Tianna Howard