Summary
Overview
Work History
Education
Skills
Timeline
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Kenyatti Milligan

South Bend,IN

Summary

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

8
8
years of professional experience

Work History

Shift Manager

Burger King
02.2022 - 10.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.

Front End Team Lead

Walmart
03.2019 - 02.2022
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.

Housekeeping Supervisor

Candlewood Suites Hotel
09.2016 - 05.2019
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Customer Service Representative

JCPenney
08.2018 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Clay High School
South Bend, IN
06-2007

Skills

  • Customer service focus
  • Decision-making
  • Employee training
  • Team development

Timeline

Shift Manager

Burger King
02.2022 - 10.2024

Front End Team Lead

Walmart
03.2019 - 02.2022

Customer Service Representative

JCPenney
08.2018 - 04.2019

Housekeeping Supervisor

Candlewood Suites Hotel
09.2016 - 05.2019

High School Diploma -

Clay High School

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Kenyatti Milligan