Tianna Logan
Upper Marlboro,MD
Summary
Proven Patient Care Technician with a track record of enhancing patient satisfaction and streamlining healthcare workflows at Medstar. Skilled in immunization and medicine administration, demonstrating adaptability and a commitment to excellence. Supervised and trained teams, significantly improving efficiency and care standards. Certified in CPR/AED, embodying a results-driven approach to patient care and team collaboration.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Medstar
Southern Maryland Hospital Center
05.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Documented patient information and care activities in electronic health record.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Lead Pharmacy Technician
CVS Pharmacy
Temple Hills, MD
08.2019 - 04.2024
- Supervised 9 pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Certified Immunizing and Medication Administering Technician
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
Pharmacy Technician
Walgreens
District Heights, MD
04.2016 - 08.2021
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Associate of Science - Nursing
Prince George's Community College
Upper Marlboro, MD05.2027
Skills
- Blood Glucose Testing
- Infection control standards
- Specimen Collection
- Phlebotomy Techniques
- Adaptable
- Certified in CPR/AED
- Medical terminology knowledge
Timeline
Patient Care Technician
Medstar
05.2023 - Current
Lead Pharmacy Technician
CVS Pharmacy
08.2019 - 04.2024
Pharmacy Technician
Walgreens
04.2016 - 08.2021
Associate of Science - Nursing
Prince George's Community College