Tianna Mack
Summary
Customer focused and dependable professional with experience in administrative support, healthcare, and team leadership. Skilled in resolving complex issues, managing confidential records, and supporting individuals in high pressure environments. Medical background includes patient coordination, records management, and HIPAA compliance. Known for staying calm under pressure, communicating clearly, and helping individuals navigate systems with empathy and accuracy.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Steese Immediate Care
04.2023 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Delivered excellent patient experiences and direct care.
Patient Care Technician
Life Care Center Of Puyallup
05.2021 - 01.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
Culinary Manager
Aramark
02.2019 - 02.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
- Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
Education
High School Diploma -
Washington Wilkes Comprehensive High School
Washington, GACertified Electronic Health Records Specialist - Health Information Technology
Career Step
Lehi, UTCertified Nursing Assistant - Health Sciences
Divine CNA Training
Federal Way, WAAssociate of Applied Science - Certified Medical Assistant
Virginia College
Augusta, GASkills
- Customer Service and Client Support
- Confidential Information Handling
- Conflict Resolution and Deescalation
- Appointments Scheduling
- Records Management
- Team Leadership And Staff Training
- Strong Written And Oral Communication
Timeline
Patient Care Coordinator
Steese Immediate Care
04.2023 - 01.2025
Patient Care Technician
Life Care Center Of Puyallup
05.2021 - 01.2023
Culinary Manager
Aramark
02.2019 - 02.2021
High School Diploma -
Washington Wilkes Comprehensive High School
Certified Electronic Health Records Specialist - Health Information Technology
Career Step
Certified Nursing Assistant - Health Sciences
Divine CNA Training
Associate of Applied Science - Certified Medical Assistant
Virginia College
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