Tianna Martin
337 Village Blvd S Baldwinsville
Summary
Dynamic manager with a proven track record at Dunkin' Donuts, excelling in staff development and performance management. Expertise in inventory management and cross-functional teamwork aligns team goals with organizational objectives, fostering a high-performance culture. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Manager
Dunkin Donuts
East Syracuse
10.2024 - Current
- Manage multiple priorities, constructing a schedule for over 18 employees
- Oversee 2 to 3 stores with over 18 employees, completing an end of week and month inventory
- Using and modeling the performance management process, practices and tools
- Communicate strategy, plans, and goals
- Aligning individual performance expectations with organizational goals, ensuring performance goals are clearly communicated with staff and all departments
- Providing assistance, guidance, and coaching support as needed, as well as conducting interviews
Store Department Manager
McDonald's Food Chain
Liverpool
05.2020 - 05.2024
- Managed a crew of fourteen to sixteen employees
- Assisted with food management, Reviewed truck order request and invoices to ensure accuracy
- Monitored and calculated food waste daily to set goals for the following week and month
CNA
Mcharrie Place
Baldwinsville
08.2019 - 06.2021
- Assisted patients with mobility, daily vital signs, and monitored patients dietary in and outtake regularly
- Maintained a healthy and safe environment for all patients
- Kept and logged all medical records for each patient
Education
Nursing/Psychology -
Lemoyne College
Syracuse, NY04-2026
CNA -
Citi Boces
Mexico, NY01-2019
Highschool Deploma -
John C. Birdlebough Highschool
Phoenix, NY01-2019
Skills
- Performance coaching
- Verbal and written communication
- Leadership
- Time management
- Patient care
- Staff development
- Vital signs monitoring
- Recruitment and interviewing
- Cross-functional teamwork
- Customer relationship management
- Clinical rotations
- Inventory management
- Health Care Systems
- First aid and CPR
Awards, Certifications and Accomplishments
- CPR certified
- National honors society
- Occupational safety and health training
- 1200 hours of clinical rotations at Crouse Hospital and Upstate medical
Timeline
Manager
Dunkin Donuts
10.2024 - Current
Store Department Manager
McDonald's Food Chain
05.2020 - 05.2024
CNA
Mcharrie Place
08.2019 - 06.2021
Nursing/Psychology -
Lemoyne College
CNA -
Citi Boces
Highschool Deploma -
John C. Birdlebough Highschool