TIANNA NEUFELD
Sacramento,CA
Summary
Analytical and detail-oriented State of California professional with experience supporting complex enforcement operations within the Contractors State License Board (CSLB). Skilled in regulatory compliance analysis, case data coding, trend tracking, confidential database research, and preparation of legal documentation for criminal and administrative proceedings. Known for accuracy, discretion, and ability to interpret statutes and policies to support investigative decision-making. Seeking to leverage enforcement analytics, regulatory research, and operational coordination experience into an Analyst classification within the State of California.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Office Technician (Typing)
Contractors State License Board (CSLB)
Sacramento, CA
10.2024 - Current
- Regulatory & Enforcement Analysis
- Analyze incoming complaints to determine appropriate case opening criteria under CSLB statutes and regulations.
- Interpret Business & Professions Code provisions to identify probable violations for investigative referral.
- Code complaint data in Teale system to ensure accurate statistical tracking of trends, violation types, and workload distribution.
- Review and reconcile case closures to ensure proper reporting for management analysis.
- Data Management & Reporting
- Maintain and update enforcement case records with precision to support criminal and administrative actions.
- Encode investigative outcomes for statistical reporting and executive-level tracking.
- Monitor and track workload metrics to assist management with resource allocation decisions.
- Maintain confidential records in compliance with DOJ and departmental standards.
- Interagency & Legal Coordination
- Prepare citation and legal packages for District Attorneys, Case Management, and external agencies.
- Draft warning and closure correspondence consistent with regulatory standards.
- Access and analyze data from DMV, CLETS, Cal-Photo, CLEAR, and WCIRB systems to assist in suspect identification.
- Coordinate hearing calendars and criminal court subpoena tracking.
- Operational & Administrative Analysis
- Serve as unit attendance coordinator; reconcile leave discrepancies and analyze Leave Activity & Balance (LAB) reports.
- Maintain vehicle usage tracking spreadsheets including mileage and maintenance data for compliance reporting.
- Maintain enforcement file systems in accordance with Department of General Services retention schedules.
- Confidentiality & Compliance
- Handle sensitive investigative and criminal justice information with strict adherence to confidentiality protocols.
- Ensure data accuracy to prevent misallocation of enforcement resources.
- Enforcement Division – Statewide Investigative Fraud Team (SWIFT)
Education
The American Academy of Dramatic Arts
Skills
- Regulatory Compliance Analysis
- Statutory Interpretation (Business & Professions Code)
- Enforcement Data Coding & Trend Tracking
- Case Management Systems (Teale)
- Criminal Justice Database Research (CLETS, DMV, CLEAR)
- Legal Documentation Preparation
- Statistical Reporting Support
- Policy Interpretation
- Interagency Coordination
- Confidential Information Handling
- Microsoft Excel (Tracking & Reconciliation)
- Records Retention Compliance
- Teale Case Management System
- Microsoft Excel (spreadsheets, tracking logs, reconciliation)
- Microsoft Word
- DMV database systems
- CLETS
- CLEAR
- WCIRB
Certification
CLETS Security Training, CLEAR Background Check Training, DMV and Insurance Background Check Training, Technology Security Awareness, Data Privacy and PII Training
Timeline
Office Technician (Typing)
Contractors State License Board (CSLB)
10.2024 - Current
The American Academy of Dramatic Arts
ADDITIONAL EXPERIENCE
- Sales & Administrative Professional
- 10+ years experience in sales, operations support, documentation management, consumer communications, and workflow coordination.
- Managed high-volume administrative processes.
- Maintained organized filing and tracking systems.
- Provided over the phone service requiring diplomacy and policy explanation.