TIANNA PAYNE
Fontana,CA
Summary
Client-focused professional with expertise in client relationship management and operations. Skilled in resolving complex issues and enhancing operational efficiency. Demonstrated success in achieving high client satisfaction and repeat business through effective communication and problem-solving.
Overview
22
22
years of professional experience
Work History
BUSINESS OWNER
JUST N TIME TRUCKING , LLC
Fontana, CA
03.2018 - Current
- Oversaw logistics and transportation operations, ensuring efficiency and reliability.
- Oversaw scheduling and routing for timely delivery of freight.
- Cultivated strong client relationships, fostering loyalty and repeat business.
- Coordinated maintenance and inspections of fleet vehicles.
- Trained new drivers on safety protocols and company policies.
- Resolved issues quickly through meticulous research and quick decision-making.
- Ensured compliance with all local laws and regulations related to the business operations.
- Engaged customers to identify needs and tailor services, enhancing customer satisfaction.
Litigation Specialist
Travelers Insurance
DIAMOND BAR
06.2006 - 08.2015
- Reviewed and summarized discovery materials for attorney preparation.
- Developed communication strategies to enhance client and stakeholder engagement.
- Conducted legal research to support case arguments and positions.
- Assisted attorneys in drafting pleadings, motions, and settlement agreements.
- Organized trial exhibits and prepared presentation materials to facilitate court hearings.
- Developed detailed litigation strategies for client cases.
- Managed document production process from initial request through completion.
- Responded promptly to inquiries from opposing counsel or court personnel regarding status updates or other information related to cases.
- Reviewed and analyzed legal documents such as pleadings, discovery requests, motions, and responses.
- Participated in client meetings to discuss strategy for pending litigation.
- Negotiated settlements on behalf of clients when appropriate.
- Provided technical and analytical support to attorneys during litigation.
- Analyzed incoming data from sources and provided detailed reports to case teams.
Workers' Compensation Claims Adjuster
Sedgwick CMS
Ontario, California
04.2004 - 06.2006
- Determined liability, compensability, and benefits due on each claim.
- Investigated incidents to gather relevant information and determine liability.
- Managed claim files, ensuring proper documentation and compliance with regulations.
- Prepared detailed reports on claim findings including all pertinent information such as injury description, cause of accident, employer responsibility, and liability.
- Negotiated settlements with claimants and employers or insurers to achieve fair resolutions.
- Collaborated with legal teams to resolve disputes and facilitate settlements.
- Collaborated with legal counsel in the preparation of documents related to litigation proceedings involving workers' compensation claims.
- Analyzed investigation data to report findings and provide actionable recommendations for claims resolution.
Education
Bachelor of Science - Communications
California Polytechnic State University
Pomona, CASkills
- Client relationship management
- Vendor relationship management
- Client engagement
- Customer relations
- Operations management
- Logistics coordination
- Fleet maintenance
- Safety training
- Negotiation techniques
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Effective communication
- Verbal communication
- Persuasion techniques
- Driven and determined
Timeline
BUSINESS OWNER
JUST N TIME TRUCKING , LLC
03.2018 - Current
Litigation Specialist
Travelers Insurance
06.2006 - 08.2015
Workers' Compensation Claims Adjuster
Sedgwick CMS
04.2004 - 06.2006
Bachelor of Science - Communications
California Polytechnic State University